Unfortunately we have cancelled this event due to unforeseen circumstances.
About this masterclass
Service innovation has been identified as an essential element of the NHS's response to the future needs of an aging baby-boomer generation. This usually comprises some combination of alternative sites of care or caregivers and new care processes, often enabled by new information or clinical technologies. Of these, workforce redesign, including redesign of the patient’s role, has attracted most attention as labour is such a large component of the overall costs of care. Experience suggests, however, that new models of care often deliver less than they promise.
This masterclass will describe the various approaches to service innovation and workforce redesign and discuss their promise, pitfalls and lasting lessons.
CPD points will be awarded for attending this masterclass.
This masterclass will be delivered by Professor Richard Bohmer. Richard is Professor of Management Practice at Harvard Business School and an International Visiting Fellow at The King’s Fund.
At the Harvard Business School he teaches an MBA course on health care operations management and is the faculty chair for two executive programmes in health care delivery. He teaches and consults on health management issues in numerous locations around the world.
Richard has published on a number of topics including: quality improvement, technology adoption and operations strategy in health care. He is the author of Designing Care: Aligning the Nature and Management of Health Care (HBS Press, 2009).