Personalised care in practice: lessons learnt and next steps

• Findings from the report, How has Covid-19 shaped experiences and views of health and care? published by Britain Thinks and The Richmond Group of Charities, including insights into how the changes to service delivery during the pandemic have landed, and which changes might (or might not) stick. 
• The multiple conditions guidebook – one year on - lessons on how the pandemic has presented some challenges for people living with multiple long-term conditions.

Additional speaker to be confirmed. 

Additional speakers to be confirmed. 

• Outlining the process – people discussing and deliberating over what they can do for themselves and what they need services for.
• Understanding how people’s backgrounds, experience and knowledge shape attitudes towards responsibility. 
• Why commissioners needed to do this work and how it provided a local understanding to shape decision-making.  

Jane Lodge, Associate Director of Patient Involvement, Sussex Clinical Commissioning Groups 
Wendy Blunden, Member, Deliberative Panel, Sussex
Jessie Cunnett, Associate Director, Head of Health and Social Care, Traverse 
 

• How Isle of Wight Council has worked with partners to establish a personal assistant market that is well placed to support residents in their own homes and reduce avoidable admissions to care homes.  

• Shared decision-making takes a whole-system and collaborative approach, with services integrated around the person. 
• Health and care practitioners support individuals to make decisions about their own treatment, enabling people to have choice and control over the way their care is planned and delivered, based on ‘what matters’ to them and their individual strengths and needs. 
• This session explores how different components of shared decision-making are being implemented in practice, from changes to how clinicians are supporting people with long-term conditions, to how organisations and local areas are implementing these approaches on a wider scale.

Professor Matthew Cripps, Director, Covid-19 Behaviour Change Unit, and Director of Sustainable Healthcare, NHS England and NHS Improvement 
Dr Sam Finnikin, GP, and Clinical Fellow for Values and Evidence, Royal College of General Practitioners 
Rachel Power, Chief Executive, Patients Association 
Fiona Olivier, Head of Global Patient Relations, AbbVie 
 

• Developing the skills of staff working with low-level activation patients. 

• Offering workers from across health and social care access to accredited personalised care training and development.
• How do we shift the culture from fixer to enabler? 

This session focuses on how to put people’s voices at the heart of system change as integrated care systems, primary care networks and place-based partnerships emerge and develop across England.

Hear from our panel of local leaders about:

• the importance of co-production and how the personalisation agenda can be accelerated as these changes are implemented 
• new ways of measuring and collecting data on how well services are working together and how this can be improved and move on from current methods of measuring user experience in the health and care system that tend to focus on experiences of individual services 
• learning on how they are developing their own methods of understanding how integration is working for the populations that they serve. 

Julia Ross, Chief Executive, Bristol, North Somerset and South Gloucestershire (BNSSG) Clinical Commissioning Group, and Executive Co-lead, BNSSG Integrated Care System 
Samira Ben Omar, Assistant Director of Equalities, North West London Collaboration of Clinical Commissioning Groups, and Co-founder, Community Voices movement for change 
Dr Ollie Hart, GP partner, Sloan Medical Centre; Clinical Director, Sheffield Primary Care Network; and Clinical Commissioning Lead for Person Centred Care, Sheffield Clinical Commissioning Group
Dr Rebecca Steinfeld, Head of Policy, National Voices 

The voluntary, community and social enterprise (VCSE) sector is well placed to help local government and the NHS to build community capacity and peer support, making the most of the assets and knowledge available in local communities, looking for solutions that work for people and their families, and which rely less on health and care services.

Hear from our panel about:

• how national and local VCSE organisations are trying to personalise what they do and reaching out to those with the worst health outcomes
• how VCSE organisations are working in partnership with the NHS and local government and reworking their offer during Covid-19 to meet the needs of vulnerable groups. 

Steven Platts, Chief Executive, Groundswell  
Alex Fox OBE, Chief Executive, Shared Lives Plus, member, NHS Assembly, and Vice Chair, Think Local Act Personal 
Megan Lewis, Expert by Experience, and Ambassador, Shared Lives Plus 
 

In this session hear from our panel about: 

• where personalised care can go in the future 
• the potential benefits and challenges of personalised health and care
• the barriers that could prevent aspirations being realised
• what they have learnt about personalisation during Covid-19. 

Anya de longh, Patient Leader, East of England Regional Supported Self-Management Mentor, NHS England and NHS Improvement, and MSc Occupational Therapy Student, University of East Anglia 
Neil Tester, Director, The Richmond Group of Charities