Outstanding social care: exploring good practice

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The overarching theme for this conference is ‘Outstanding social care: best practice examples that change the face of social care’. 

The event will bring together care professionals, people working in local government, commissioners, researchers, services users, carers, policy-makers and third sector professionals interested in the implementation of adult social care in the UK. The conference will showcase best practice examples that are innovative and original, while at the same time delivering outstanding quality of care.  

See the full programme


Engage with leaders and decision-makers from across health and social care by sponsoring or exhibiting at our conferences

Are you interested in sponsoring or exhibiting at this event? Email Danielle Roche or call her on 020 7307 2482 to discuss the opportunities available. 


Group rates

  • 10 per cent discount for 3-4 people
  • 15 per cent discount for 5-6 people
  • 20 per cent discount for 7 or more people. 

Please email Annie for your promotional code. The discount will not be automatically applied to your booking. 


Receive 50 per cent off if you're a student in full-time education. Please email Annie for your promotional code. 

Bursaries for patients and carers 

We offer a limited number of bursary (free) places for our conferences. These are reserved for patients and carers. To apply for a bursary for this event, please email Annie



Registration opens


Opening plenary: What do we mean by ‘outstanding’ social care?

10.00amWelcome and introduction

10.05amWhat do we mean by ‘outstanding’ social care?

10.20amAchieving outstanding care for older people: how to keep the person at the centre of care

Helen Simmons, Chief Executive, Nightingale Hammerson
  • Learn how a care home in London embarked upon an innovative inter-generational project that led to the opening of an onsite nursery to offer innovative activities for its residents.

10.35amHigh-quality care for people with Alzheimer’s: what does respect for the individual and safeguarding personal dignity and privacy look like in practice?

Sally Copley, Director of Policy, Campaigns and Partnerships, Alzheimer’s Society
  • Hear about how people with Alzheimer’s can lead a meaningful life, including the unique perspective of a person living with Alzheimer’s. 

Sally will be joined by a person living with Alzheimer’s (speaker to be announced soon).


Breakout A: ‘Alexa: what is the future of social care?’

11.45amWelcome and introduction

11.50amAlexa technology cuts through social isolation in Hampshire

Steve Carefull, Director, Argenti Teleheathcare Partnership
  • Hear how Amazon Echo consumer devices can improve the lives of people who need care, while saving the taxpayer money.

12.05pmElaine’s and her daughter’s digital innovation journey through social care

Ed Humphreys, Senior Adviser, Local Government Association
  • Hear examples of how patients and carers across the country benefit from successful digital interventions at different stages of their care journey.

12.20pmThe smart place independent living challenge: from wearable heart rate monitoring and medication reminders to sensors for kettle usage

Becky Ledger, Project Manager, Sutton Council
  • Hear how older people in Sutton are supported to live independently through the use of technology.

Breakout B: Deal with demand and change the system

11.45amWelcome and introduction

11.50amThe Visual Pathway Demand and Productivity Analytical Tool

Richard Parry, Director, Kirklees County Council
  • Learn how the big questions about escalating demand and decreased capacity are tackled in Kirklees by the creation of a model focused on long-term change management.

12.05pmThe case for integration versus standard district social work

Jane North, Programme Director, Transformation, Nottinghamshire County Council
  • Learn about the effectiveness of the integrated care team through the research of Nottingham Trent University. 

12.20pmThe application of the Swedish ESTHER model for quality improvement in Kent

Robert Stewart, Clinical Design Director for the Design and Learning Centre, Kent County Council
  • Learn how a genuinely innovative project from Sweden was the catalyst for continuous quality improvement in Kent, by focusing on what matters to citizens and by redirecting communal  resources.

Breakout C: Improving quality in care homes

11.45amWelcome and introduction

11.50amThe Future Focus Framework in Calderdale

Angela Gardner, Business Relationship Manager, Calderdale Metropolitan Borough Council
  • Learn how a model developed to support business relationship managers resulted in improving CQC ratings and less variation in service quality in care homes.

12.05pmThe ‘community of practice’ of care home staff

Nicola Payne, Care Home Specialist Nurse, Nottinghamshire Urgent and Emergency Care Partnership
  • Learn how the working ways for care home staff across six CCGs in Nottinghamshire were changed by meeting monthly and sharing a twitter account to communicate about resources, experiences and ideas. 

12.20pmHolistic quality improvement with the Integrated Quality Assessment Framework

Sarbjit Rai, Contracts Manager, London Borough of Newham
  • Learn how measuring quality parameters by developing a specialised tool for care homes delivered impressive results and made quality everybody’s business. 

Breakout D: Prevention and early intervention

11.45amWelcome and introduction

11.50amWhen social care occupational therapists work alongside emergency medical technicians in Essex

Zoe Barry, Senior Occupational Therapist, Essex County Council
  • Learn how health and social care services co-operate to provide a rapid response to patients who have fallen within the community. 

12.05pmSocial prescribing models and Patient Activation Measures (PAM) save the local health economy money

Sally Chandler, Executive Officer, Hillingdon Carers

12.20pmThe Care About Physical Activity Programme reverses a culture of sedentary behaviour in Scotland

Louise Kelly, Improvement Programme Manager, Care Inspectorate
  • Learn how a national programme empowered members of local teams to address the chronic inactivity of care home residents and improve their quality of life.


Breakout E: Reducing long stays in hospital

1.55pmWelcome and introduction

2.00pmThe NHS Digital plan to digitise transfers of care

James Palmer, Programme Head Social Care, NHS Digital
  • Learn how NHS Digital works with NHS trusts, local authorities and system suppliers to send information from health care into social care settings.

2.15pmThe Home First rapid response hospital discharge service

Craig Stubbs, Senior Business Development Manager
  • Learn how the Home First short-term intervention enables patients to remain in their own homes while recovering from a temporary crisis or enables them to leave hospital as soon as they are identified as medically fit for discharge.

2.30pmThe system-wide challenge to achieve a successful discharge-to-assess service in Bexley

Ton Brown, Service Director, Bexley Care
  • Learn how a pilot programme to scale discharge-to-assess programmes in Bexley produced impressive results, while revealing the importance of proper funding. 

Breakout F: Care designed for the patient, with the patient

1.55pmWelcome and introduction

Lillie Wenzel, Policy Fellow, The King’s Fund

2.00pmRethinking delivery of dementia care services in Havering

Jenny Gray, Commissioner and Project Manager, Dementia, London Borough of Havering
  • Learn how considering the experience of patients and their carers resulted in the redesign and re-commissioning of voluntary services for people with dementia in Havering.

2.15pm‘Let’s have a better conversation’ on how to empower adults with learning disabilities

Rachel Mason, Director, Time Designers Ltd, Designer of the 24/7 grid
  • Learn how a mother caring for her two autistic sons designed the 24/7 grid, a tool to involve her sons in making choices about their care budget, focusing on outcomes rather than services provided. 

2.30pmCrowdsourcing the information and advice service in Portsmouth

Sara Langston, Universal Information Development Officer, Portsmouth City Council
  • Learn how communicating up-to-date resources on wellbeing within this local authority was transformed by using a network of experts already informed in information provision, supporting existing informational flows. 

Breakout G: Workforce solutions

1.55pmWelcome and introduction

2.00pmLocal Cornerstone transforming social care for people with learning disabilities in Scotland

Edel Harris, Chief Executive Officer, Cornerstone
  • Learn how an imaginative approach to meeting needs enabled care staff to offer more than their minimum contractual obligations and genuinely promoted the value of the care profession though actions, not rhetoric. 

2.15pmThe wellbeing start-up disrupting social care in Wigan

Dr Helen Sanderson, Chief Executive Officer, Wellbeing Teams
  • Learn how large organisations can benefit from partnering with disruptive start-ups and enable real change, and how this looks in practice for the self-managed care teams in Wigan.

Breakout H: New ways for old problems

1.55pmWelcome and introduction

2.00pmThe appropriate reduced carer handling programme for people with complex needs

Doreen Singleton, Lead for Occupational Therapy, Cumbria County Council
  • Learn how occupational therapists worked across the system with various stakeholders in Cumbria to challenge the myth that two carers always work better than one when dealing with patients with complex needs.

2.15pmIntegrated health, social and housing provision for young adults

Dr Nichola Stefanou, Head of Clinical Practice, Home Group
  • Learn how an integrated model aiming to prevent medication abuse and self-harm in young adults addressed extreme complex needs in a community setting.

2.30pmRedesigning overnight support with the service user at the centre

Christine Owen, National Improvement Advisor, Healthcare Improvement Scotland
  • Learn how an ambitious large-scale redesign that was based on research collecting patients’ stories and impressions, effectively promoted joint working and implementation of new technologies.   


Closing plenary: Achieving the care system that we need to deliver outstanding care

3.10pmWelcome back

3.15pmKeynote address: The future of social care

Caroline Dinenage, Minister of State for Health and Social Care

3.35pmSolving the ageing population conundrum: how Japan gave radical solutions to old problems

Natasha Curry, Senior Fellow in Health Policy, Nuffield Trust
  • Learn how Japan faces the challenge of caring for its increasingly older population by introducing a new comprehensive social care system, which can provide England with a valuable source of learning.

3.55pmOptimising the use of our scarce resources

Dr Jose-Luis Fernandez, Deputy Director and Associate Professorial Research Fellow, PSSRU, London School of Economics and Political Science
  • With limited funding a pressing reality in social care, hear about the information that needs to be in place so that the social care system ensures excellent use of the resources available.

4.30pmClose of conference


Can I pay by invoice? 

Yes. Please select your tickets and once you're through to the registration form, you can amend the 'payment method' from credit card to 'pay by invoice'. Please note, there is a £20 surcharge to cover the cost of processing invoices. This is in addition to the ticket price and will be added to your invoice. There is no charge for paying by debit or credit card. 

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