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From listening to action: putting the voices of people and communities at the heart of health and care

This is a past event

Almost everyone agrees that services will be more effective, more efficient and safer if users’ voices are built into how they are designed, monitored and evaluated.

Our two-day virtual conference on 21–22 November aims to explore how the current strain on services makes listening to people more difficult but even more important, at a time when public satisfaction with the NHS is at an all-time low.

Conference sessions:

  • Discussed how the NHS and social care cannot deliver quality unless listening to patients and carers, and acting on their feedback, lies at the heart of its culture.  

  • provided learning on how to listen well and what meaningful engagement with people and communities looks like.

  • Gave insight into the findings from the Fund’s project on understanding integration with the HOPE (Heads of Patient Experience) network by working with six sites on an action learning piece.

  • Learned about how health and social care decision-makers cannot overcome challenges and answer long-term questions alone - such as how the system will address the deep inequalities and how it can adapt to provide the joined-up, efficient care that people want and gives them more control – public input is crucial.


'The King’s Fund conferences are superb. As a service user I am very grateful for the opportunity to attend and to learn what is going on, at many levels, to improve care for people like myself. The conferences are inclusive and you are made to feel that everyone's contributions are worthwhile, valid and respected... I feel I have learned so much, especially regarding the integration of governmental responses and the challenges facing the providers.'

'This event has inspired me to look beyond the borders of my local authority for more examples of good practice in commissioning and co-production in action.'

'If I could only ever attend one learning/sharing updating event each year, it would always be provided by The Kings Fund. The breadth of knowledge, perspective and topic is just brilliant. Thank you all.'

'The range of speakers gave me a diverse insight into how integrated, place-based work happens on the ground and a firm foundation upon which to progress this work in our local area.'

Get in touch about sponsorship and exhibition

If you would like a conversation about your business goals, and how being involved with future events can help you, please email the Partnerships team.

Speakers included

  • Louise Ansari

    Louise Ansari

    Chief Executive at Healthwatch England
  • Samira Ben Omar photo

    Samira Ben Omar

    Associate Health Care, Independent Consultant
  • Jacob Lant photo

    Jacob Lant

    Chief Executive Officer, National Voices
  • Melissa Mead MBE photo

    Melissa Mead MBE

    Expert by Experience, and Ambassador, The UK Sepsis Trust
  • Kirit Mistry photo

    Kirit Mistry

    Founder and Health Inequalities Lead, South Asian Health Action. Lead for Health Portfolio, Hindu Council UK
  • Jennifer Pearl photo

    Jennifer Pearl

    Expert by Experience, Care Quality Commission and Trustee, Inclusion Barnet