Innovations in the delivery of care for older people

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Highlights from this event

Lewis Wolpert: growing old today

Professor Lewis Wolpert, biologist and broadcaster, shares a personal and humorous journey of growing old from a brief history of attitudes to ageing, biological systems and genetic research into 'ageing-prevention' to the challenges faced as we live longer.

Listen to Lewis's presentation

David McCullough: Royal Voluntary Service Home from Hospital Scheme

David McCullough, Chief Executive, Royal Voluntary Service (RVS), gives a brief history of the RVS and how the service and its volunteers operate. He goes on to illustrate how volunteers can make a big difference to patients' quality of life and lower rates of hospital re-admission.

Watch David's audio slideshow

John Young: a primary care based model for frailty

Professor John Young, National Clinical Director for the Frail Elderly and Integration, NHS England, explores the challenges frailty presents for health and care – it is not a disease and affects the whole body and each person differently.

Watch John's audio slideshow

Innovative projects in the delivery of care for older people

In the lead up to this event we invited people to send us examples of innovative projects that are improving the delivery of care for older people. We received over 70 submissions as examples of best practice from across the UK. Each project was submitted under one of the five themes below and you can view them all on our Learnist page.

About this event

By 2030, one in five people in England will be aged over 65. Living longer is a cause for celebration, but it can present challenges for the health and social care system. How can we ensure that the right care is delivered at the right time, in the right place, to meet older people's care preferences and goals?

Aimed at local service leaders, this event helped them to:

  • Understand how to end the silos that place prevention and public health, long-term conditions, acute care, intermediate care and end-of-life care in separate plans and pathways.
  • Learn from in-depth case studies that will showcase areas across the UK that are running innovative services
  • Explore what good care for older people looks like and how we can achieve this.

The conference also featured recommendations from our paper, Making our health and care systems fit for an ageing population, providing local service leaders with key lessons and tools to improve the care they provide for older people.


Pre-conference seminar: What good dementia care looks like

Chaired by: Jeremy Hughes, Chief Executive, Alzheimer's Society

Each presenter gave a short overview of their projects, which was then followed by questions and panel discussion.

  • Dr Jocelyn Cornwell, Director, Point of Care Foundation - Schwartz Center Rounds
  • Ruth Hannan, Mental Health Policy and Development Manager, Carers Trust - Triangle of Care
  • George Coxon, Chair, Devon Dementia Quality Kite Mark - Quality
  • Joanna James, Dementia Lead, Imperial College Healthcare NHS Trust
  • Lara Wealthall, Senior Nurse for Older People, Leicester Hospitals NHS Trust - Meaningful Activity Service 

Session one: Designing services that are age appropriate

Welcome and introduction
Dr Jocelyn Cornwell, Director, Point of Care Foundation and Senior Fellow, The King’s Fund

Keynote address: Growing old today
Professor Lewis Wolpert, Biologist, broadcaster and author of the book “You're Looking Very Well: The Surprising Nature of Getting Old”

How can we make our services work for an ageing population?
Professor David Oliver, President Elect of the British Geriatrics Society and Visiting Fellow, The King's Fund

Policy levers for making change happen
Professor Chris Ham, Chief Executive, The King's Fund

Questions and discussion

Refreshment break and networking

Session two: Streams

Delegates chose one of the following 3 sessions:

A. Coordinated, primary care-led approaches to supporting and caring for people with complex co-morbidities, dementia and frailty

  • Living well:  improving quality of life, experience of care and reducing costs of care in Cornwall and the Isles of Scilly
    Rachel Murray, Programme Manager, Kernow Clinical Commissioning Group
  • Commissioning dementia services in South Derbyshire
    Steve Phillips, Commissioning Manager Adults Care, Derbyshire County Council
    Dave Gardner, Assistant Director, Hardwick CCG
    Dr Elizabeth Barrett, GP Clinical Lead, Hardwick CCG and author of “Dementia: the view from Primary Care”, GP, Shires Health
    Claire Biernacki, Acting Service Line Manager, Older People’s Community Services, Urgent and Planned Care Division, Derbyshire Healthcare NHS Foundation Trust

B. Providing rapid support close to home in times of crisis

  • Sandwell Integrated Care Services Team (ICARES)
    Toby Lewis, Chief Executive, Sandwell and West Birmingham Hospitals NHS Trust
  • Falls Rapid Response Team: The Integrated Ambulance and Urgent Care Service Model in Nottingham
    Carol Foster, Locality Manager – Adults North, Nottingham CityCare Partnership
    Uta Khendek, Business Development Manager, EMAS

C. Ensuring good discharge planning and post-discharge support

  • Delivering seamless transitions in elderly care in Birmingham
    Dr Gavin Ralston, Chair, Birmingham Cross-City Clinical Commissioning Group
    Tracy Taylor, Chief Executive, Birmingham Community Healthcare NHS Trust
    Barbara King, Accountable Officer, Birmingham Cross City Clinical Commissioning Group
  • Home Care Assessment and Reablement Team (HART)
    Anne Walsh, Head of Service, Adults & Communities Department, Leicestershire County Council

Lunch and networking

Session three: Innovative projects in the delivery of care for older people

Welcome back
Professor David Oliver, President Elect of the British Geriatrics Society and Visiting Fellow, The King’s Fund

The following 5 projects were selected from over 70 submissions as examples of best practice from across the UK. Each project had 6 minutes to present their case study:

  • Choice, Control and increased Independence for individual buyers and recipients of social care services
    Sue Mitchell, Chief Executive, Greenwich Carers Centre
  • Rapid support, close to home, in times of crisis
    Rachel Gingell, Policy, Performance & Research Officer, Care & Repair Cymru
  • Good acute hospital care
    Penny Bond, Implementation & Improvement Team Leader, Health Improvement Scotland
  • Good discharge planning and post discharge support
    Laura Evans, Head of Service, Sheffield Teaching Hospitals NHS Foundation Trust
    Good rehabilitation and re-ablement after acute illness or injury

    Joy Houghton-Brown, Keep Active Manager, Bishop Creighton House

Innovative dementia care in the general hospital – people and environments
Dr Luke Solomons, Consultant Liaison Psychiatrist, Berkshire Healthcare NHS trust and Dr Hannah Johnson, Royal Berkshire NHS trust

Royal Voluntary Service Home from Hospital Scheme
David McCullough, Chief Executive, Royal Voluntary Service

Achieving Gold Standard at end of life in care homes
Professor Keri Thomas, National Clinical Lead, Gold Standards Framework Centre


Refreshment break and networking

Session four: Ensuring a higher standard of care for older people in the UK

Welcome back
Richard Humphries, Assistant Director, Policy, The King’s Fund

Improving quality and experience of care for older people in hospital
Alison Cracknell, Consultant in Interface Geriatrics, Leeds Teaching Hospitals NHS Trust
Eileen Burns, Consultant in Interface Geriatrics, Leeds Teaching Hospitals NHS Trust

Keynote address: A primary care based model for frailty
Professor John Young, National Clinical Director for the Frail Elderly and Integration, NHS England

Questions and discussion

Closing comments and summary
Professor David Oliver, President Elect of the British Geriatrics Society and Visiting Fellow, The King’s Fund

Close of conference


David McCullough

Chief Executive, Royal Voluntary Service

David joined the Royal Voluntary Service as Chief Executive in October 2011 after six years as Oxfam's Deputy Chief Executive.

He has a background in people-focused organisations from retailers such as Principles, Next and Miss Selfridge to consumer-facing organisations such as Equifax and Barclaycard. He also brings experience from a wide range of different sectors such as retail, banking, IT and consumer marketing.

David has held non-executive positions as a trustee of the Fairtrade Foundation; Chair of Cafe Direct (Guardian Shareholding Company) and board director of Just Energy (a South African renewable wind energy company).

Professor Lewis Wolpert

Biologist, broadcaster and author of the book You're looking very well: The surprising nature of getting old

Professor Lewis Wolpert was educated at the University of Witwatersrand (BSc), at Imperial College London, and at King's College London (PhD). As of 2010 he holds the position of Emeritus Professor of Biology as applied to Medicine in the Department of Anatomy and developmental biology at University College London.

Biologists recognise Wolpert for elaborating and championing the ideas of positional information and positional value: molecular signals and internal cellular responses to them that enable cells to do the right thing in the right place during embryonic development. The essence of these concepts is that there is a dedicated set of molecules for spatial co-ordination of cells, identical across many species and across different developmental stages and tissues. The discovery of Hox gene codes in flies and vertebrates has largely vindicated Wolpert's positional-value concept, while identification of growth-factor morphogens in many species has supported the concept of positional information.

In addition to his scientific and research publications, he has written about his own experience of clinical depression in Malignant Sadness: The Anatomy of Depression (1999). He presented three television programmes based on the book and entitled A Living Hell on BBC2. He was made a Fellow of the Royal Society in 1980 and awarded the CBE in 1990. He became a Fellow of the Royal Society of Literature in 1999 and one of the first Fellows of the Academy of Medical Sciences in 1998. He serves as a Vice-President of the British Humanist Association.

Professor John Young

National Clinical Director for the Frail Elderly and Integration, NHS England

Professor John Young is the National Clinical Director for Integration and Frail & Elderly Care for NHS England. Professor Young is a consultant geriatrician at Bradford Foundation Trust and leads a large research unit within the University of Leeds. He has held previous positions with the Department of Health and NICE. He has also worked on two national audit projects.

Professor David Oliver

President Elect of the British Geriatrics Society and Visiting Fellow, The King's Fund

Read David's biography

Steve Phillips

Commissioning Manager Adults Care, Derbyshire County Council

Steve worked generically for several years as a qualified social worker but then chose to specialise in work with older adults. He has managed fieldwork, residential and day services where he has sought to work creatively to meet the needs of people with dementia – seeking to improve ways of supporting people at home as long as possible but also to make the residential experience as positive as possible when needed.

Steve has taken this work forward in recent years as a Quality Assurance Manager and latterly as a Commissioner. He commissions services for people with dementia within a joint health and social care strategy, aiming for consistent and appropriate support throughout the dementia journey. He is a member of the project team currently working to deliver Derbyshire's current plans for accommodation and care. Steve also coordinates Derbyshire's dignity and respect campaign in collaboration with Derbyshire health service. 

Uta Khendek

Business Development Manager, Operations, EMAS

Uta first joined the NHS as Project Manager in the BPR (Business Process Re-engineering) programme at Leicester Royal Infirmary, before moving to Nottingham City Hospital taking the corporate lead for patients’ information & communication, user involvement, equal access and privacy & dignity as Patient Communication Manager.

Uta spent two years as Change Manager of a community-wide health programme, adapting Cranfield University's benefits management system to the NHS, published as the 'Nottingham LIS - Change Management Framework'. Uta then worked as Project Facilitator for the Modernisation Agency's 'Action On General Surgery' project, which was a finalist in the 2005 Trent Awards. In 2006 she moved out of the acute sector to the East Midlands Ambulance Service (EMAS) as Service Improvement Manager, leading a corporate performance improvement programme.

In 2009 Uta became the Business Manager for the Nottinghamshire Division of EMAS, providing BM functions and developing new services, including the integrated Falls Rapid Response Team, delivered in partnership with Nottingham CityCare. The service is currently a finalist in the BMJ 2014 awards. Uta's current role is Business Development Manager for EMAS, working with health and social care stakeholders to develop new models service delivery.

Dr Gavin Ralston

Chair, Birmingham Cross-City Clinical Commissioning Group

Gavin has been a Partner at Lordswood Medical Practice for 23 years, with a list size of 25,000. He also has experience as a GP trainer/QOF assessor/GP appraiser. Gavin was a South Birmingham PCT PEC Member for three years and Birmingham LMC member. He led the development of practice premises, merger of four local practices and rationalisation of development of sites from four to three.

Gavin was also part of a small group that set up Birmingham CrossCity CCG and the subsequent mergers of groups across the city to give a cross-city membership covering 117 practice and 735,000 patients.  Birmingham CrossCity CCG is the largest CCG within any one city and the fourth largest nationally. Gavin was elected Chair of the BXC CCG for a tenure of 3/4 years.

Gavin attended Birmingham University and has the following qualifications: MB, ChB, DA, DRCOG, DFFP, MRCGP.

Barbara King

Clinical Accountable Officer, Birmingham Cross City Clinical Commissioning Group

Barbara has been a Clinical Accountable Officer at Birmingham CrossCity since June 2013, having previously been the Contracting and QIPP Governing Body Lead. She is also a part-time GP in Northfield, Birmingham and still training post graduate GPs. Barbara has been involved in the Better Care Fund planning across Birmingham for the past year on a group that evolved from their Frail Elderly Board and has started some interesting work around discharge processes this winter.

Barbara has lived in Birmingham since coming to Medical School 27 years ago and is committed to delivering real changes in health and social care provision to the  diverse and vibrant city in true partnership with other local organisations and  residents.

Tracy Taylor

Chief Executive, Birmingham Community Healthcare NHS Trust

Tracy is Chief Executive of Birmingham Community Healthcare NHS Trust, which provides more than 130 community and specialist health care services across Birmingham and the West Midlands.

Tracy has a clinical background, is a registered general nurse, health visitor and school nurse and has worked in the NHS in clinical, clinical management and senior management for 28 years. She has a breadth of experience in general management and service improvement across secondary care, primary care and community services.

Anne Walsh

Head of Service, Adults & Communities Department, Leicestershire County Council

Anne is Head of Service for Leicestershire County Council working within the Adults & Communities Department. Anne's role includes management of a number of services which include commissioning teams, assistive technology services and Leicestershire's reablement service - HART.

Anne is a qualified social worker who has worked in hospitals, frontline and care management teams as a practitioner and manager. Over the last two years she has worked with community health services in Leicestershire to develop integrated ways of working; latterly this has included the Integrated Crisis Response Service. Leicestershire's HART service is a nationally-recognised reablement scheme. It was developed as a pilot in 1999 and rolled out as Leicestershire's domiciliary care reablement model from 2000 onwards.

Professor Keri Thomas

National Clinical Lead for the Gold Standards Framework Centre, Hon Professor End of Life Care, University of Birmingham, Founding member and Secretary of the International Society for Advance Care Planning and End of Life Care (ACPEL).

Professor Keri Thomas is National Clinical Lead for The National Gold Standards Framework Centre in End of life Care, which focuses on enabling generalists to provide a ‘gold standard’ of care for all people nearing the end of life in all settings.   As a practicing GP for over 25 years and working in hospices for over 20 years, she was the originator of the Gold Standards Framework (GSF) for primary care in 2000, in care homes in 2004, acute hospitals in 2009 and other programmes, which aim for quality improvement and quality assurance in care for all people in the final years of life. The National GSF Centre emerged from the NHS in 2010 as a not-for-profit social enterprise company and is now the leading provider of training in end of life care for generalist staff in the UK, with significant impact also internationally.

She was formerly Department of Health National Clinical Lead for Palliative Care (generalist) in the NHS End of Life Care Programme and immediate past Clinical Expert in End of Life Care for the RCGP. She lectures and writes extensively, contributes to several national expert groups such as NICE, DH, All Party Parliamentary Groups, International Longevity Centre etc.  She is author of ‘Caring for the Dying at Home’, editor of the recent OUP book ‘Advance Care Planning in End of Life Care’ and has published extensively. Her greatest achievement, however, is as wife and mother of five children. 

Claire Biernacki

Service Line Manger, Older people's community services, Derbyshire Health Care Foundation Trust

Claire is currently service line manager for older people’s community services with Derbyshire Health Care Foundation Trust (DHCFT). She has responsibility for Community Mental Health Teams, Memory Assessment Services and Out Patient services in the County and for Derby City.
Claire has worked for DHCFT and with people with dementia since starting as a nursing assistant in 1985. She completed mental health nurse training in 1989 and has worked as a clinician and operational manager across inpatient, day hospital and community services since. Whilst working clinically she has been widely published in the nursing press on the subject of dementia, particularly in the areas of diagnosis disclosure, quality of life and nutrition. In 2007 having been commissioned by Wiley, she published ‘Dementia: Metamorphosis in Care’, a text on many University reading lists for student nurses. Central to everything that Claire does is the belief that people with dementia can and should be enabled to live with an acceptable quality of life.

Dr Luke Solomons

Consultant Liaison Psychiatrist, Berkshire Healthcare NHS Trust

Dr Luke Solomons is a consultant liaison psychiatrist at the Royal Berkshire Hospital, Reading. As a liaison psychiatrist, he works with people with comorbid mental and physical health problems, bridging acute and mental health. He works closely with his acute medical colleagues delivering holistic care to patients with complex diagnostic and therapeutic challenges alongside the frequent need for ethical considerations. His research interests include outcome measurements and service delivery in liaison psychiatry, sleep and memory  and information design for patients.  He is a member of the steering group at the Royal College of Psychiatrists Psychiatric Liaison Accreditation Network (PLAN). 

David Gardner

Assistant Director, Hardwick CCG

David is an Assistant Director for Hardwick CCG, responsible for mental health and learning disabilities commissioning in the 4 Derbyshire CCG’s. Specifically he chairs the Dementia Commissioning Coordination group in Derbyshire. David has been a carer for a family member with dementia for some years. As a commissioner he has worked for the National Social Inclusion Programme(NSIP), East Midlands Care Services Improvement Programme (CSIP) and specialised commissioning. Previously he was an Approved Social Worker and local authority service manager for 19 years and has experience of managing older person’s mental health and community mental health teams.

Laura Evans

Occupational Therapy Lead, Sheffield Teaching Hospital NHS Foundation Trust.

Laura Evans is the Professional Lead for Occupational Therapy at Sheffield Teaching Hospital NHS Foundation Trust. The Trust includes acute and community services. The Discharge to Assess Model is a collaboration between medical, nursing and therapy teams from the acute hospital setting and community services. Currently Laura is exploring the Occupational Therapy Role with Frail Older People in an Integrated Healthcare Trust as part of a Professional Doctorate. This model has reduced the length of stay for older people in hospital but has also enabled a review of professional practice and greater collaboration with community services. Since qualifying in 1985 Laura has worked in acute hospital services, palliative care, paediatrics and research and is currently is leading developments in vocational rehabilitation and the use of technologies in Sheffield.   

Ruth Hannan

Policy and Development Manager, Mental Health, Carers Trust

Ruth Hannan is Policy and Development Manager for Mental Health at Carers Trust. She leads on the Triangle of Care project originally developed in mental health but now being used for dementia also. Ruth oversaw the “Road Less Rocky” research study into the experiences and needs of carers of people with dementia; the research highlights ten key points where carers would benefit from information, advice and support. Ruth’s work on the Triangle of Care has seen the majority of mental health trusts in England getting involved in the initiative. Ruth has worked with carers in a variety of roles over the past seven years in Manchester and is a trained counsellor.

George Coxon

Chair, Devon Dementia Quality Kite Mark

George has what he describes as a ‘portfolio career’ having originally trained in mental health nursing in the north east of England during the 80s before moving to the south west where he then spent many years working as a CPN, team manager, counsellor, therapist, training and service manager before becoming primary care mental health advisor at Avon Health Authority, Bristol.

He has retained a very hand’s on role in dealing with mental health and older people care issues in his role as director of a care provider company running care homes in Devon. He was a senior commissioner throughout the noughties responsible for secondary acute medical and tertiary commissioning, specialist commissioning, ambulance services and mental health contracting and planning with NHS Devon.  His most recent lead areas being cancer care, cardiac care and end of life care programme lead where is continues to do much work.   He is the Chair of the Mental Health Nursing Association and regional lead for the South West and has ongoing health and social care responsibilities across a wide spread of themes including doing work on diabetes linked to the Institute of Diabetes for Older People (IDOP) and is champion for better and greater commitment and action focused work on integration and the ‘do tomorrow challenge’. 

George is currently the Devon Dementia Quality Kite Mark lead for the independent sector and also has recently presented at conferences in Istanbul, Copenhagen, Stockholm and Beijing on a range of topics and themes. George is supporting a variety of pharmaceutical organisations within a national mentoring programme and is involved in a number of projects to keep and get people out of hospital especially those with dementia and elderly frailty.  As a recent convert to Twitter George is becoming more accessible to share and learn using this medium – perhaps joining the sharing might be a worthwhile activity in this our ever changing health and social care landscape.

Sue Mitchell

Chief Executive, Greenwich Carers Centre

Sue is Chief Executive of The Greenwich Carers Centre and a fully qualified Heath and Social Care Tutor, Assessor and IV. Sue started her career at the Carers Centre in 1991 as their only worker and, over the past 22 years, has ensured that it has remained a successful and valued provider and a proactive strategic partner. Sue is currently working with local commissioners on developing and implementing a range of innovative social care services and also leads a local 3rd sector Consortium in its delivery of Support Planning and Direct Payment work for the Local Authority and Clinical Commissioning Group.

Lara Wealthall

Patient Experience Dementia Sister, Lesicester Hospitals NHS Trust

Lara Wealthall is a Patient Experience Dementia Sister at Leicester Hospitals NHS Trust. Since September 2013, Lara has been leading a Meaningful Activity Service to support people with dementia and their carers on Older People’s wards at Leicester Royal Infirmary. Lara has extensive knowledge and experience in caring for older people and people with dementia having worked in Specialist Medicine for over 20 years as a Nurse, Education and Practice Development Sister and most recently as a Senior Nurse for Older People. For the past 3 years, Lara has been part of the Patient Experience Team, where she has been leading both Older People as and Dementia Champion networks, as well as supporting initiatives to improve services and care for older people and people with dementia in Leicester Hospitals.

Alison Cracknell

Consultant in Interface Geriatrics, St James's University Hospital, Leeds

Alison Cracknell is a Consultant in Interface Geriatrics, at St James’s University Hospital in Leeds. She has a clinical and research interest in patient safety and quality improvement.  She is passionate about delivering high quality care for Older People, implementing innovations in patient safety into frontline clinical practice and reducing adverse events. She has published on the incidence and preventability of adverse events in U.K hospitals. Together with her colleague Eileen Burns they have led the development of an Interface Geriatrician Service into the Emergency department and Primary Care Referral Line at Leeds teaching Hospitals.  With the Yorkshire and the Humber Academic Health Science Network she continues to be an active researcher in patient safety and an improvement Fellow. She is also British Geriatric Society Lead for patient safety and member of their Quality Committee.

Rachel Gingell

Policy and Research Officer, Care and Repair Cymru

Rachel Gingell is the Policy and Research Officer for Care & Repair Cymru. Care & Repair Cymru is the “Older People’s Housing Champion”, a charitable body who actively work to ensure that all older people have homes that are safe, secure and appropriate to their needs across Wales. Rachel has been working with Care & Repair Cymru for 6 years. Her role involves informing the Care & Repair network of current policy, research and practice as well as championing the needs of older people, particularly regarding housing, in Wales. Rachel contributed to the recent House of Lords report ‘Ready for Ageing’ with evidence from the work of Care & Repair. She is also a member of the Fuel Poverty Alliance in Wales.

Jeremy Hughes

Chief Executive, Alzheimer's Society

Jeremy Hughes joined Alzheimer's Society in November 2010. He has led the charity in producing a five year strategy 'Delivering on Dementia 2012-17' and in 2011-12 the Society's income exceeded £70m for the first time. Jeremy co-chairs the Dementia Friendly Communities Champions Group with Angela Rippon as part of the Prime Minister's Challenge on Dementia.

Jeremy was previously Chief Executive of Breakthrough Breast Cancer where he was instrumental in providing visionary leadership, galvanising the charity's research platform and its authority on campaigning and policy. Before that Jeremy was Head of External Affairs at the International Federation of Red Cross and Red Crescent Societies. His career in health and social care charities includes leadership posts at the  British Red Cross, Leonard Cheshire, Muscular Dystrophy and NCH Action for Children. Jeremy is currently a Trustee of Sightsavers and Chair of National Voices, the umbrella health and social care charity.

Professor Chris Ham

Chief Executive, The King's Fund

Read Chris' biography

Carol Foster

Locality Manager, Nottingham CityCare Partnership

Carol has worked for Nottingham CityCare since 2003. Initially qualifying as a New Zealand Enrolled Nurse in 1983, Carol moved to the UK in 1984, becoming a registered general nurse in 1990. Carol has experience working both in the acute and community sector focusing on reablement and urgent care in clinical, managerial and strategic leadership roles. Since 2008, Carol has been responsible for the strategic development of reablement and urgent care services focusing on prevention of hospital admission. This has included the development of new services and projects including the Falls Rapid Response Team who were finalists in the BMJ Emergency Medicines award and have been shortlisted for an HSJ award.

Carol attended Nottingham Trent University and obtained a Post Graduate Diploma In Public Service Management. Her focus over her career has been improving support to older people to continue to be a valuable part of their local community.

Dr Jocelyn Cornwell

Director, Point of Care Foundation, Schwartz Center Rounds

Read Jocelyn's Biography

Joy Houghton-Brown

Keep Active Manager, Bishop Creighton House

Joy Houghton-Brown manages the Keep Active project for Bishop Creighton House, a charity working with the community since 1908.She joined Bishop Creighton House from People in Action Leeds, where she helped lead a social club for adults with learning difficulties.  Joy has extensive experience both managing volunteers, working with older people and partnership work between the voluntary sector and NHS.   Prior to Keep Active Joy managed a pilot telephone befriending service,  working closely with the NHS in the borough of Richmond Upon Thames.

Joy holds the level 3 Vocationally Related Qualification in the Management of Volunteers and in addition to her management role with Keep Active Joy works for the Homeline project undertaking volunteer recruitment, training and outreach to isolated older people.

Joanna James

Dementia Lead, Imperial College Healthcare NHS Trust

Currently working as Lead Nurse for Dementia at Imperial Healthcare NHS Trust, Jo is a registered general nurse who specialised initially in Emergency Care and has been working to improve dementia care since 2008.  She has worked in various roles including as lead nurse at the Royal Free and Clinical Programme Manager for the 12,000 trained project at UCLPartners. She has a particular interest in pain management; and has developed courses, as well as implementing pain assessment strategies and working to improve awareness across the trust.

Penny Bond

Implementation and Improvement Team Leader, Health Improvement Scotland

Penny has almost 30 years experience working within the NHS and her background includes intensive care nursing, healthcare research and practice development. She is passionate about identifying and sharing good practice and supporting improvements in the care of older people. Penny’s current role is as Implementation & Improvement Support Team Leader at Healthcare Improvement Scotland. She spent several years building her clinical experience mainly in critical care, before moving into research and practice development. Her research activity focused on research utilisation, networking and patient information needs and these areas of interest have influenced her perspective on healthcare and her fundamental commitment to person centredness.

Eileen Burns

Consultant in Interface Geriatrics, Leeds Teaching Hospitals NHS Trust

Eileen is a consultant geriatrician at the Leeds Teaching Hospitals Trust and also works in the community on behalf of Leeds Community Healthcare. Her interests are in community geriatrics, encompassing the management of frailty, complex co-morbidity and end-of-life care, particularly in elderly patients. She has a long standing interest in the promotion of continence and the management of incontinence and has set up and runs a joint continence clinic with a nurse colleague. She was Clinical Director for Elderly Services for Leeds Teaching Hospitals Trust for more than 10 years. She has been instrumental in working with (previously) Leeds PCT and currently CCGs to develop Community Geriatrics in Leeds and has written widely on this subject. She is currently the Chair of the Primary and Continuing Care Special Interest Group of the British Geriatric Society and the lead for Nursing Home Care for the BGS. She is currently the Clinical Lead for Integration of Health and Social care teams in Leeds, a post she has held since April 2012. Leeds is an integration 'pioneer' and has well-developed integrated services with ongoing work on primary and secondary care integration. She works closely with palliative care colleagues locally to ensure that the recognition of the needs of frail older people for end-of-life care are systematically identified and addressed, including and importantly (but not exclusively) those of people who live in care homes.

Rachel Murray

Director, Point of Care Foundation, Schwartz Center Rounds

Dr Elizabeth Barrett

GP Clinical Lead, Hardwick CCG, author of 'Dementia: the view from primary care' and GP, Shires Health

Toby Lewis

Chief Executive, Sandwell and West Birmingham Hospitals NHS Trust

Dr Hannah Johnson

Royal Berkshire NHS Trust