Breadcrumb Home Events How to use patient feedback more effectively to improve services This content relates to the following topics: Patient experience Local service design Share this content Share on Twitter Share on Facebook Share on LinkedIn Share on Email Print this page Event overviewThis one-day event looked at information currently collected from patient surveys including the inpatient survey, GP patient survey, Friends and Family Test, and Patient Reported Outcome Measures.It explored the key messages that can be drawn from the data and looked at how health care professionals can use these messages to drive service improvement.Opening sessionPatients' experience of using hospital servicesDr Veena Raleigh, Senior Fellow, Policy, The King's FundChris Graham, Director of Research and Policy, Picker Institute EuropePatients' experience of using hospital servicesUsing patients and their feedback to co-design and improve servicesAlison Cameron, Patient Associate, Leadership Development, The King's FundUsing patients and their feedback to co-design servicesUsing insight and feedback in the NHSDan Wellings, Head of Insight and Feedback, NHS EnglandUsing insight and feedback in the NHSSession two: BreakoutsUsing PROMs data to help patients make informed decisionsNils Gutacker, Research Fellow, Centre for Health Economics, University of YorkUsing PROMs data to help patients make informed decisionsThe use of PROMs in a community settingIain Cockley-Adams, Service Improvement Manager, Gloucestershire Care Services NHSUse of PROMs in a community settingMaking the most out of feedback from the Family and Friends Test (FFT)Steve McKenna, The Neera Medical Centre, EssexMaking the most out of feedback from the Family and Friends Test (FFT)Patient Opinion – the ULHT waySharon Kidd, Patient Experience and Engagement Manager, United Lincolnshire Hospitals NHS TrustPatient Opinion - the ULHT wayGrowing a responsive culture at Nottinghamshire Healthcare NHS Foundation TrustPaul Sanguinazzi, Head of Involvement and Experience, Nottinghamshire Healthcare NHS Foundation TrustGrowing a responsive culture at Nottinghamshire Healthcare NHS Foundation TrustUsing insight to amplify the patient voice in commissioningLesley Goodburn, Insight and Involvement Service Partner, Midlands and Lancashire Commissioning Support UnitUsing insight to amplify the patient voice in commissioningPatient feedback in DudleyRobert Franklin, Patient Insight Specialist, Dudley Clinical Commissioning GroupPatient feedback in DudleySession fourThe British Social Attitudes Survey: public perception of the NHSRuth Robertson, Fellow, Policy, The King's FundThe British Social Attitudes Survey: public perception of the NHSHow can insights about public perceptions of the NHS and social care help improvements to be made?Ben Page, Chief Executive, Ipsos MORIHow can insights about public perceptions of the NHS and social care help improvements to be made? Sponsorship and exhibitionExhibitorsI Want Great CareR-OutcomesSupportersPicker Institute EuropeFind out more about event sponsorship opportunities Related contentBlogUsing patient feedback to drive improvementJoni Jabbal looks at what enables NHS acute trusts to take data from inpatient surveys, understand it, work with it, and use it to improve patient experience overall. ReportPatients' experience of using hospital services: An analysis of trends in inpatient surveys in NHS acute trusts in England 2005-13Our report looks at the data from inpatient surveys over a nine-year period and discusses what the data tells us about the national picture of care in the NHS and what it reveals about trends for individual trusts over time. You may also be interested in A seat at the table: The views of people living with HIV involved in The King’s Fund review Shilpa Ross speaks to Robert James, Mel Rattue and Jane Shepherd, three people living with HIV, about what ‘involvement’ means and why it matters. Slideshow Jocelyn Cornwell: Can we design empathy into services? Jocelyn Cornwell, director of the Point of Care Foundation, asks whether empathy can be designed into health care services at our event, One year on from the publication of the Francis Inquiry report. Blog The voluntary sector's role in the challenge ahead As we debate the proposed NHS structures we must think about what kind of care we want these structures to help deliver. And what role can the voluntary sector play? Press release Dying patients and their relatives to benefit from Department of Health investment in hospital environments The physical environment in which the NHS cares for thousands of dying patients is to be transformed as a result of a new £1 million programme funded by the Department of Health, led by the King’s Fund.