General practice: sharing the challenges and shaping the future

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With general practice in crisis due to workforce shortages, an increasingly complex workload, rising public expectations, and further pressures caused by the Covid-19 pandemic, we are providing the time and space for you to reflect, think differently, share and learn.

Join peers and experts from The King’s Fund to explore:

  • what the future of general practice looks like
  • how the experience for patients and staff can be improved
  • how to ensure those actions are building blocks towards the future.

This event is for GPs, commissioners, nurses, practice managers, allied health professionals, Additional Roles Reimbursement Scheme (ARRS)-funded roles, and other professionals working in multidisciplinary general practice teams and those responsible for general practice at place or neighbourhood level.

Workshops

The King’s Fund has a long history of supporting and developing teams working in and across health and care systems, and more recently we have been working with general practices and primary care networks as they develop team-based models of care. In workshops drawing on our experience and expertise, you will be able to work through practical problems that people working in and with general practice are facing today.

These include the following.

  • Creating, leading and sustaining effective teams within general practice.
  • How to make the best use of new roles (for example, social prescribing link workers, physiotherapists, paramedics and pharmacists) and ensure successful implementation and integration.
  • Co-designing teamworking models with patients and carers, and achieving true engagement where local populations co-lead improvement and design initiatives.
  • How to get the best out of digital technologies to improve access, experience and efficiency.
  • Addressing issues around recruitment and retention – adapting to new ways of working; supporting GPs to deliver care they are proud of; and the role of locum and other support staff in addressing backlogs.
  • Embedding a culture where staff wellbeing and psychological health is a priority.
  • How to deal with the issues that working collaboratively 'at scale' with neighbouring practices can bring, including working constructively with conflict and encouraging positive and inclusive conversations.
  • The role of general practice within integrated care systems, its future business model and the way it works within the wider health and care system.
  • How to enable progress and transformational change in general practice to achieve longer-term delivery of the future vision.

Sponsorship and exhibition

If you’d like a conversation about your business goals, and how being involved in this event can help you, please email Danielle Roche at d.roche@kingsfund.org.uk.

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Speakers

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Richard Murray

Chief Executive, The King's Fund

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Beccy Baird

Senior Fellow, Policy, The King's Fund

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Andy Brooks

Senior Visiting Fellow, The King's Fund

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Dan Wellings

Senior Fellow, Policy, The King's Fund

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Dr Kiran Chauhan

Senior Consultant, The King's Fund

Kristina Bergman

GP Trainee / Researcher, Policy, The King's Fund

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Shilpa Ross

Fellow, The King's Fund

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Professor Martin Marshall

Chair, RCGP

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Dr Zoe Norris

Medical Director and Primary Care Support Lead, Humberside LMC

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Dr Bilal Shahib

GP, The Abingdon Medical Practice

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Helen Beaumont-Waters

Head of Clinical Development in Primary and Urgent Care, College of Paramedics

Programme

Tuesday 28 June

Breakout sessions

You will be able to choose to take part in four of the six breakouts during the day. There is no need to register in advance.

The breakouts are designed to be audience-driven sessions where you will be invited to share your experiences of what is working well, what needs to change, and the barriers you are facing. The whole group, including experts from The King’s Fund and leaders from the health system, will work together to co-create practical solutions to the common challenges that are being faced. Participation in the breakouts will enable learning to be tailored to the specific needs of individuals and local areas.

9.30-10.00am

Session one: Welcome and setting the scene

9.30amWelcome, introduction and setting the scene

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Richard Murray, Chief Executive, The King's Fund
  • What are we hearing from general practice and what does the future looks like?
  • What projects are The King’s Fund working on and how you can get involved.

10.00-10.50am

Session two: Breakout sessions on leading effective teams, improving patient engagement and staff wellbeing

Option ACreating, leading and sustaining effective teams within general practice

Discussion led by: Beccy Baird, Senior Fellow, The King’s Fund and Dr Nicholas Jackson, GP principal, and Clinical Director, Selby Primary Care Network

Joined by: Helen Beaumont-Waters, Head of Clinical Development in Primary and Urgent Care, College of Paramedics

Key themes for discussion:

  • Creating, leading, and sustaining effective teams within general practice.
  • How to make the best use of new roles (for example, social prescribing link workers, physiotherapists, paramedics and pharmacists) and ensure they are successfully implemented and integrated.

Option BWorking with people and communities

Discussion led by: Dan Wellings, Senior Fellow, The King’s Fund and Dr Gillian Orrow, GP & Director, Growing Health Together

Key themes for discussion:

  • Ensuring a citizen-led approach to health and care
  • What does an asset-based way of working look like and what does this mean for general practice?
  • How to listen and learn from people and communities.
  • Listening to people and learning from their experiences offers a chance to change care for the better, how do we go about this?
  • Utilising lived experience as a powerful tool to identify the impact of existing services and meet people’s needs.

Option CCulture, staff wellbeing and career development

Discussion led by: Dr Kristina Bergman, GP Trainee/Researcher, The King’s Fund & Dr Zoe Norris, Medical Director and Primary Care Support Lead, Humberside LMC

Key themes for discussion:

  • Embedding a culture where staff wellbeing and psychological health is prioritised and seen as important in its own right, as well as an essential part of delivering good patient care.
  • Supporting career development within a large and diverse workforce and developing a compassionate approach to people management.
  • Addressing issues around recruitment and retention – ensuring sustainable workloads, considering creative and flexible options for people in different stages of their career, adapting to new ways of working and the role of support staff in addressing current health demand and backlogs.

10.50-11.15am

Refreshment break and networking

11.15am-12.05pm

Session three: Breakout sessions on working collaboratively, integrated care systems and enabling progress

Option D:Working collaboratively ‘at scale’ with neighbouring practices, including working constructively with conflict.

Discussion led by: Dr Kiran Chauhan, Senior Consultant, The King’s Fund and Dr Bilal Sahib, GP, The Abingdon Medical Practice

Key themes for discussion:

  • How to deal with the issues that working collaboratively ‘at scale’ with neighbouring practices can bring.
  • Working constructively with conflict and encouraging positive and inclusive conversations.

Option EThe role of general practice within integrated care systems

Discussion led by: Shilpa Ross, Fellow, The King's Fund & Jane Milligan, Chief Executive, Integrated Care System for Devon and NHS Devon Clinical Commissioning Group.

Key themes for discussion:

  • How can an integrated care system support general practice?
  • How does general practice support the aims of the integrated care system?
  • What is being done at a system, place and neighbourhood level to effectively integrate and plan the delivery of services?
  • Future business models and how general practice is working within the wider health and care system.

Option FEnabling progress and transformational change in general practice

Discussion led by: Dr Andy Brooks, Senior Visiting Fellow, The King’s Fund and GP, Surrey Heath and Sheinaz Stansfield, Managing Partner, Oxford Terrace and Rawling Road Medical Group

Joined by: Nursing representative

Key themes for discussion:

  • The role of collaborative and distributed leadership across general practice in driving forward progress and transformational change.
  • Delivering change at a time of crisis – supporting teams with chronic excessive workload, and delivering practical solutions building on what works now.

12.05-12.30pm

Session four: Welcome back and sharing learning

12.05pmWelcome back and sharing learning

Chaired by: Beccy Baird, Senior Fellow, The King's Fund

  • Dr Kiran Chauhan, Senior Consultant, The King's Fund
  • Dr Zoe Norris, Medical Director and Primary Care Support Lead, Humberside LMC
  • Dr Gillian Orrow, GP & Director, Growing Health Together

Attendees will be asked to share their experiences and key themes emerging from across the morning with each other and those who have led the morning’s breakout sessions.

12.30-1.30pm

Networking lunch

1.30-2.10pm

Session five: Welcome back and keynote address

1.30pmWelcome back

Speaker TBC

1.40pmBuilding the general practice of the future

Professor Martin Marshall, Chair, RCGP

Questions and comments

2.10-3.00pm

Session six: Breakout sessions on leading effective teams, improving patient engagement and staff wellbeing

Option ACreating, leading and sustaining effective teams within general practice

Discussion led by: Beccy Baird, Senior Fellow, The King’s Fund and Dr Nicholas Jackson, GP principal, and Clinical Director, Selby Primary Care Network

Joined by: Helen Beaumont-Waters, Head of Clinical Development in Primary and Urgent Care, College of Paramedics

Key themes for discussion:

  • Creating, leading, and sustaining effective teams within general practice.
  • How to make the best use of new roles (for example, social prescribing link workers, physiotherapists, paramedics and pharmacists) and ensure they are successfully implemented and integrated.

Option BWorking with people and communties

Discussion led by: Dan Wellings, Senior Fellow, The King’s Fund and Dr Gillian Orrow, GP & Director, Growing Health Together

Key themes for discussion:

  • Ensuring a citizen-led approach to health and care
  • What does an asset-based way of working look like and what does this mean for general practice?
  • How to listen and learn from people and communities.
  • Listening to people and learning from their experiences offers a chance to change care for the better, how do we go about this?
  • Utilising lived experience as a powerful tool to identify the impact of existing services and meet people’s needs.

Option CCulture, staff wellbeing and career development

Discussion led by: Dr Kristina Bergman, GP Trainee/Researcher, The King’s Fund & Dr Zoe Norris, Medical Director and Primary Care Support Lead, Humberside LMC

Key themes for discussion:

  • Embedding a culture where staff wellbeing and psychological health is prioritised and seen as important in its own right, as well as an essential part of delivering good patient care.
  • Supporting career development within a large and diverse workforce and developing a compassionate approach to people management.
  • Addressing issues around recruitment and retention – ensuring sustainable workloads, considering creative and flexible options for people in different stages of their career, adapting to new ways of working and the role of support staff in addressing current health demand and backlogs.

3.00-3.30pm

Afternoon refreshments and networking

3.30-4.20pm

Session seven: Breakout sessions on working collaboratively, integrated care systems and enabling progress

Option DWorking collaboratively ‘at scale’ with neighbouring practices, including working constructively with conflict.

Discussion led by: Dr Kiran Chauhan, Senior Consultant, The King’s Fund and Dr Bilal Sahib, GP, The Abingdon Medical Practice

Key themes for discussion:

  • How to deal with the issues that working collaboratively ‘at scale’ with neighbouring practices can bring.
  • Working constructively with conflict and encouraging positive and inclusive conversations.

Option EThe role of general practice within integrated care systems

Discussion led by: Shilpa Ross, Fellow, The King's Fund & Jane Milligan, Chief Executive, Integrated Care System for Devon and NHS Devon Clinical Commissioning Group.

Key themes for discussion:

  • How can an integrated care system support general practice?
  • How does general practice support the aims of the integrated care system?
  • What is being done at a system, place and neighbourhood level to effectively integrate and plan the delivery of services?
  • Future business models and how general practice is working within the wider health and care system.

Option FEnabling progress and transformational change in general practice

Discussion led by: Dr Andy Brooks, Senior Visiting Fellow, The King’s Fund and GP, Surrey Heath and Sheinaz Stansfield, Managing Partner, Oxford Terrace and Rawling Road Medical Group

Key themes for discussion:

  • The role of collaborative and distributed leadership across general practice in driving forward progress and transformational change.
  • Delivering change at a time of crisis – supporting teams with chronic excessive workload, and delivering practical solutions building on what works now.

4.20-5.00pm

Session eight: Sharing the learning and taking it forward

4.20pmSharing the learning and taking forward the output of the morning

Chaired by: Dr Andy Brooks, Senior Visiting Fellow, The King’s Fund and GP in Surrey Heath

Speakers:

  • Beccy Baird, Senior Fellow, The King’s Fund
  • Sheinaz Stansfield, Managing Partner, Oxford Terrace and Rawling Road Medical Group
  • Jane Milligan, Chief Executive, Integrated Care System for Devon and NHS Devon Clinical Commissioning Group

Attendees, experts from across The King’s Fund and speakers from throughout the day share experiences and discuss what can be taken forward as learnings and key outcomes from the day’s discussion.

4.50pmClosing comments and summary

FAQs

The King's Fund is an independent charitable organisation working to improve health and care in England. Our events are a key source of income, and this income enables us to continue with our charitable objectives. 

There are costs associated with running in-person conferences such as venue, catering and promotional materials to name a few. We also have a team of dedicated events professionals, content experts, and digital, marketing and finance support that work on these events. Given these costs it is sometimes necessary to charge for attendance at an in-person event, to ensure we can deliver a high-quality event experience. Any profit that is made from these events goes directly towards achieving our strategic priorities. You can find out more about how we are funded here.

We offer a limited number of bursary places for people with lived experience to ensure a balance of voices in the room. To apply for a bursary place please email us a short paragraph explaining why you wish to attend.

Yes. Please select your tickets and once you're through to the registration form on Eventbrite, you can amend the 'payment method' from credit card to 'pay by invoice'.  

Please note, there is a £20 + VAT surcharge to cover the cost of processing invoices. This is in addition to the ticket price and will be added to your invoice. There is no charge for paying by debit or credit card.

Cancellations confirmed in writing more than 14 days before the first session will be refunded in full. We regret that no refund can be made after that date. However, you can transfer your ticket to another event in the following six months. Please email us at events@kingsfund.org.uk with confirmation of your original booking to cancel or transfer your ticket. On completion of the confirmed booking the delegate and their supporting organisation are liable for the fees for the training (regardless of whether payment has been made).

We offer a discount for group booking booked under the same order and organisation for more than 3 delegates. Please email us at events@kingsfund.org.uk to get the discount.

  • 3-4 delegates (10 per cent discount)
  • 5-6 delegates (15 per cent discount)
  • 7+ delegates (20 per cent discount)

If you have accessibility requirements you would like to discuss, please email us at events@kingsfund.org.uk. We will also ask you for this information during the registration process.

  • Fresh-air ventilation (HVAC) is provided in all rooms to reduce potential viral load.
  • Cleaning staff will be on site throughout the day. There will be increased cleaning of all high-contact surfaces.
  • Hand sanitisers are available throughout the building.
  • Catering staff will wear appropriate PPE to protect delegates.

We recommend that all delegates complete a Covid-19 lateral flow test before attending an event – and to attend only if they test negative. This is the most effective control measure.

We ask delegates to wear a face covering while in common areas of the building. We recommend all guests retain the same seat throughout the event.

Contact details

Booking enquiries

If you’d like to make a booking enquiry, please email Anna Viralainen at events@kingsfund.org.uk.

Programme enquiries

If you have any queries relating to this event programme please email us at events@kingsfund.org.uk.

Sponsorship and exhibition enquiries

Please email Danielle Roche at d.roche@kingsfund.org.uk.

Ticket prices

Please note, there is a £20+VAT surcharge to cover the cost of processing invoices. This is in addition to the ticket price and will be added to your invoice. There is one invoice fee per order, not per ticket. There is no charge for paying by debit or credit card.

Ticket prices:

  • Public sector, charity or university
    ​​​​​£230+VAT
  • Small-medium sized enterprise 
    £385+VAT 
  • Commercial/profit-making organisation
    £520+VAT

Student tickets

If you are a student in full-time education, please email us for a promotional code, with a photograph of your valid student ID. Student tickets are £115+VAT.

Bursary tickets

We offer a number of free bursary places for patients and carers. These places are limited to maintain a balance of voices in the room between patients, service users, carers, and health and care professionals. To apply for a bursary place please email us a short paragraph explaining why you wish to attend.