Quality improvement in health care: lessons on leading and implementing solutions

• What steps can be taken towards embedding quality improvement in the NHS?
• Examples of quality improvement and innovation in health care.
• Investing in quality improvement programmes.

• A brief overview of the work NHS Improvement is leading in both the Virginia Mason Institute, and Culture and Leadership Programmes.

Facilitated by:

• Sue Burgin, Development Advisor, NHS Improvement
• Greg Madden, Senior Development Advisor, NHS Improvement

Drawing on learning from the success of trusts involved in both the Virginia Mason Institute Programme and the NHSI Culture Leadership Programme, Sue and Greg will provide practical guidance on developing a culture of continuous improvement.

Simon Wright, Chief Executive, Shrewsbury and Telford NHS Trust (SaTH)

In September 2015 (SaTH) embarked on a programme of work in partnership with the Virginia Mason Institute in Seattle (United States). As one of just five trusts chosen, Simon will share learning on how the partnership is supporting the trust overcome many obstacles to providing safe, effective and compassionate care within the organisation.
 

Facilitated by:

• Chris Naylor, Senior Fellow, Policy, The King's Fund
• Shilpa Ross, Senior Researcher, The King's Fund.

In this session, Shilpa and Chris will explore the potential opportunities to work with patients, service users and carers as partners in quality improvement, drawing on lessons from mental health. There will be an overview of how co-production can add value to quality improvement methods projects, with speakers sharing examples of successful collaborative working.

Speakers include:

• Anna Burhouse, Director of Quality, West of England Academic Health Science Network
• Paul Binfield, Head of People Participation, East London NHS Foundation Trust
• Joanna Goodrich, Head of Evidence and Learning, The Point of Care Foundation
• Bev Fitzsimons, Head of Improvement, The Point of Care Foundation.

Facilitated by:

• Professor Kieran Walshe, Professor of Health Policy and Management, Alliance Manchester Business School, University of Manchester.

Based on research being carried out by The King’s Fund and Manchester Business School, this session will explore how health and social care providers have responded to CQC’s inspections and ratings and what impact this has on the processes of improvement and on the quality of care.

Through case studies and examples from acute care, mental health, primary care and adult social care, in this session the research team will provide an insight into how CQC and providers can maximise the potential benefits of inspection and rating, and minimise the potential adverse consequences. We will also hear from a provider who has been through the special measures regime about the impact of inspection on their quality improvement journey.

Presentation 1: Narratives of inspection and rating in acute, mental health, general practice and social care

• Dr Emma Richardson, Research Associate, Alliance Manchester Business School, University of Manchester
• Jill Roberts, Senior Researcher, The King’s Fund.

Presentation 2: How hospitals respond to inspections: analysis of routine data

• Dr Thomas Allen, Research Fellow and Dr Nathan Proudlove, Senior Lecturer, Alliance Manchester Business School, University of Manchester.
   

Facilitated by:

• Dr Durka Dougall, Senior Consultant, Leadership & Organisational Development, The King's Fund 
• Martin Land, Leadership Associate, The King’s Fund.

Since 2012 The King’s Fund and Health Education East of England have run five cohorts of the Quality Improvement Fellowship. This flexible programme aims to increase capability and capacity in quality improvement within clinicians at a senior level to support, coach and lead improvement programmes where there may not be a burning platform or a directive from external source.

The current cohort of fellows is situated within the 6 sustainability and transformation partnership (STP) footprints in the east of England and they are using an improvement approach to support and lead teams on work within STP priorities, across primary and secondary care.

In this practical and interactive workshop, Sarah and Martin will give an overview of the quality improvement journey and framework and provide an insight into some of the sustainable successes.

Speakers include:

• Jacqueline Birch, Head of Risk, Assurance and Compliance, West Hertfordshire Hospitals NHS Trust 
• Dr Zilley Khan, Medical Education Fellow and Quality Improvement Fellow, Papworth Hospital NHS Foundation Trust and Associate Lecturer, University of Cambridge
• Alison Lathwell, Strategic Workforce Programme Lead, Bedfordshire, Luton and Milton Keynes sustainability and transformation plan (STP) 

• Supporting health care improvement, including information on the creation of a new institute to help build the field of improvement research.

• Why the evidence-base around how to improve health care needs to improve.
• Understanding which interventions and approaches work, and which don't and why.
• Making improvement big: the 'at-scale' versus scaling challenge.

• Bringing clinical peer groups together to upscale the development of improvement capability.
• Insights from the Royal College of Physicians’ Future Hospital Programme.

Attendees will be invited to put their comments and questions forward and join the discussion about the next steps for making change happen faster and implementation.

• Suzie Bailey, Director of Leadership and Quality Improvement, NHS Improvement.
• Professor Chris Ham, Chief Executive, The King’s Fund.