Delivering integrated care: learning from experience

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Health and care professionals across England are working together to deliver integrated care for their local populations – but it's not always easy. At this event, you'll have the opportunity to learn from other teams' experiences. See where they've tried, failed and found solutions that work to deliver joined-up, co-ordinated care for patients.   

You'll learn about:

  • how health and care staff are working together across organisations in place-based teams
  • examples of different models of care developing across England that allow providers to work together to deliver integrated care, including integrated care partnerships (ICPs), primary and acute care systems (PACS), multispecialty community providers (MCPs), neighbourhood-based models and others
  • some of the different ways in which integration is being designed and implemented, incorporating integration of acute services, primary care, community services, social care, housing and voluntary and community sector groups
  • the ways in which leadership styles are changing to enable integrated care beyond individual roles and organisations.

Sponsorship and exhibition

To find out more about the sponsorship and exhibition opportunities available at this event, please email Chris Lazenby or call him on 020 7307 2490



Registration opens, refreshments, networking and exhibition


Opening plenary: Integrated care in practice

10.00amWelcome and introduction

Nicola Walsh, Assistant Director, Leadership and Organisational Development, The King’s Fund

10.10amWhat integrated and co-ordinated care means in practice

Helen Hassell, parent/carer to her son, Karl, who has complex needs and member of My Life Choices strategic co-production group in Nottinghamshire
  • Hear from Helen about the impact of integrated care on her son Karl who has complex needs.

10.25amLeading place-based integration

  • Hear about two different areas, how they are shaping services in their local area and working with different local organisations to deliver integrated care in practice.

Dr Claire Fuller, GP and Senior Responsible Officer, Surrey Heartlands ICS 
Dr Carolyn Wilkins OBE, Chief Executive, Oldham Council and Accountable Officer NHS Oldham CCG 

11.10amQuestions and discussion


Breakout A: Wolverhampton

12.00pmWelcome and introduction


Sultan Mahmud, Director of Integration, The Royal Wolverhampton Hospitals NHS Trust
  • Learn how Wolverhampton City Council, Wolverhampton Clinical Commissioning Group and The Royal Wolverhampton NHS Trust are working together to integrate care for their local population.
  • Find out about their ground-breaking vertical integration programme and their journey to redesign service delivery with the combined intelligence of primary, secondary and community clinicians.

12.20pmQuestions and discussion

Breakout B: Cumbria

12.00pmWelcome and introduction

12.05pmUsing community assets to support healthy living

Professor John Howarth, Joint Deputy Chief Executive, Executive Director of Integration, Partnerships and Population Health and Lead for ICS Development, Cumbria Partnership NHS Foundation Trust
  • Morecambe Bay has worked in Millom, an isolated community of 8,500 people in south Cumbria, to create a population health and wellbeing system. The energies of residents are channelled into strengthening local services in partnership with NHS organisations. An advanced community paramedic plays a key role in the system and a community-led recruitment campaign has helped fill GP vacancies.

12.30pmQuestions and discussion

Breakout C: Erewash

12.00pmWelcome and introduction

12.05pmWellbeing Erewash is bringing services closer together so that care is provided in a more joined up way

Dr Duncan Gooch, GP and Chair, NHS Erewash CCG
  • Learn how Wellbeing Erewash is bringing professionals from across health and care and beyond to work as one team to focus on the needs of individual patients.

12.30pmQuestions and discussion


Breakout D: West Wakefield

2.00pmWelcome and introduction

2.10pmWest Wakefield social care hubs

Dr Phillip Earnshaw, Chair, NHS Wakefield CCG
  • Hear about the ‘social care hubs’ introduced in Wakefield to bring together health, social care, housing and voluntary and community organisations in a single office, so once assessed, a person could be seen by a nurse, occupational therapist, physio, social care worker, housing officer or mental health worker depending on their need.

2.30pmQuestions and discussion

Breakout E: West Suffolk

2.00pmWelcome and introduction

2.10pmCase study: Buurtzhog

Dawn Godbold, Director of Integration, Suffolk Community Services
  • Developed in The Netherlands in 2006, the Buurtzorg model of health and care is rooted in valuing the professionalism of nurses, providing holistic and person-centred care, and of engaging the wider resources of an individual and their neighbourhood to support their independence. 
  • Hear how leaders from across the health and social care systems in West Suffolk agreed to implement a twelve-month test-and-learn of the Buurtzorg model in their area and what they’ve learned from implementing this model.

2.30pmQuestions and discussion

Breakout F: Dorset

2.00pmWelcome and introduction

2.20pmDorset integrated care system

Karen Kirkham, Clinical Lead, Dorset Integrated Care System

2.30pmQuestions and discussion


Session four: Integrating beyond health and care

3.35pmWelcome back

Suzie Bailey, Director, Leadership and Organisational Development, The King’s Fund

3.40pmWigan – a community tale

Dan Wellings, Senior Fellow, The King’s Fund
  • Hear a summary of the independent report we’ve done at the Fund on the approach taken by Wigan and lessons for other areas in developing their own integrated approach to health which has extended beyond the health and care system.

3.50pmPlace-based integration of public services in Wigan

Professor Kate Ardern, Director of Public Health, Wigan Metropolitan Borough Council
  • Learn how local public services have been working together to connect people to each other in communities as part of the Healthier Wigan Partnership ICO.


To find out more about the sponsorship and exhibition opportunities available at this event, please email Chris Lazenby or call him on 020 7307 2490


Skills for care

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Please note, discounts will not be automatically applied to your booking. Please email us for the relevant promotional code

Group discounts

10 per cent discount for 3-4 people.
15 per cent discount for 5-6 people.
20 per cent discount for 7 or more people.

Student discounts

Receive 50 per cent off if you're a student in full-time education. 

Bursaries for patients and carers

We offer a limited number of bursary (free) places for our conferences. These are reserved for patients and carers. To apply for a bursary for this event, please send us an email.

Can I pay by invoice? 

Yes. Please select your tickets and once you're through to the registration form, you can amend the 'payment method' from credit card to 'pay by invoice'. Please note, there is a £20 surcharge to cover the cost of processing invoices. This is in addition to the ticket price and will be added to your invoice. There is no charge for paying by debit or credit card.