Community health services: shifting the focus to out-of-hospital care

This content relates to the following topics:

This one day conference will look at how the health and care system can make the best possible use of community health services to meet the changing needs of the population.

CPD Certified logo

Is this event for you?

The conference is aimed at:

  • people working in community health services that have responsibility for designing services for their population.
  • people working at a local strategic level who want to know how they can shift the focus of care from hospitals to community services – in line with the requirements set out in the NHS five year forward view.

What will you learn?

Despite a long history of policy initiatives about moving care from hospital to community services, there has not yet been a step-change in the focus of delivery.

  • Come to the event to find out what new changes are happening nationally to enable community services to take up their role in an integrated health and care system.
  • Learn from evidence-based examples and best practice models of community health service delivery.
  • See how to implement key principles that are needed to deliver successful community-based health services.

Plenary speakers


Andrew Edmunds

Carter Review - Community and Mental Health Implementation Lead, NHS Improvement


Dr Crystal Oldman

Chief Executive, Queen’s Nursing Institute


Matthew Winn

Chief Executive, Cambridgeshire Community Services NHS Trust and Chair, NHS Confederation Community Health Services Forum


Tom Gentry

Head of Health Influencing, Age UK


John Pope

Chief Executive, National Association of Primacy Care


Lorraine Thomas

Director of Strategy and Transformation, Birmingham Community Healthcare


Anna Charles

Policy Advisor to the CEO, The King’s Fund


David Oliver

Visiting Fellow, The King’s Fund



Registration opens, exhibition and networking


Session one: Opening plenary

Hear the latest from the Carter Review and explore some of the challenges and opportunities in improving and developing community services.

10.00amWelcome and introduction

Anna Charles, Policy Advisor to the CEO, The King’s Fund

10.10amOperational productivity: expanding to community and mental health

Andrew Edmunds, Carter Review - Community and Mental Health Implementation Lead, NHS Improvement
Keynote speaker

10.30amThe challenges and opportunities for improving and developing community services

  • What is good when it comes to community services? 
  • How can we benchmark and share good practice? 

Speakers include:

  • Dr Crystal Oldman, Chief Executive, Queen’s Nursing Institute
  • Matthew Winn, Chief Executive, Cambridgeshire Community Services NHS Trust and Chair, NHS Confederation Community Health Services Forum
  • Tom Gentry, ‎Head of Health Influencing, Age UK
  • John Pope, Chief Executive, National Association of Primacy Care
  • Lorraine Thomas, Director of Strategy and Transformation, Birmingham Community Healthcare.
Panel session

11.00amQuestions and discussion


Breakout A: Mental health

See how people with mental health problems are being supported in the community, in partnership with mental health trusts, primary care, local government and other holistic services.

11.45amWelcome and introduction

11.55amLife Rooms

  • See how Mersey Care NHS Foundation Trust has set up a centre for people with mental health problems that acts as a hub for different NHS and other local government services, working in partnership to support the local community. 
  • Discover some of the key lessons from five pilot sites about how they have embedded the Life Rooms model into discharge planning to integrate the patient pathway of care from inpatient to community services.  

Speakers include:

  • Jane Holland, Head of Participation and Inclusion Development, Social Inclusion and Participation Team, The Life Rooms, Mersey Care NHS Trust
  • Gary Thorpe, Head of Recovery Development, Mersey Care NHS Foundation Trust.

12.15pmMosaic clubhouse

  • Hear how the Mosaic Clubhouse in Brixton has been working with NHS and local government partners in Lambeth to support people with mental health problems in the community. 

Speakers include:

  • Maresa Ness, Chief Executive, Mosaic Clubhouse 

Maresa will be joined by a Clubhouse member and service user (speaker to be announced soon).

12.35pmQuestions and discussion

Breakout B: Care in the home

See how people are being treated at home, supported by community health services in partnership with primary and acute services and voluntary sector partners. 

11.45amWelcome and introduction

11.55amBradford Elderly Care Virtual Ward

Dr Maj Pushpangadan, Lead Consultant Geriatrician and Director of Elderly Care, Bradford Teaching Hospitals NHS Trust
  • See how teams have worked across organisations in Bradford to develop a way for GPs, staff in the community and other health and social care professionals to refer patients from the Bradford district into intermediate care that gives patients support to stay in their own homes, rather than being admitted to hospital. 

12.15pmIntegrated Heart Failure Service working across the hospital and the community

Lynne Ruddick, Professional Lead (South), Health Services Engagement, British Heart Foundation
  • Hear how the hospital and community services in Torbay have created a model to enhance the care for heart failure patients, using specialist heart failure nurses. 

12.35pmQuestions and discussion

Breakout C: Exploring new ways of working

This session will explore some of the new models of care where community health services are key in improving local systems of care.

11.45amWelcome and introduction

11.50amPrimary care home: exploring care in the community

  • Hear how the Primary Care Home model encourages staff in a local area to come together as a complete care community – drawn from GP surgeries, community, mental health and acute trusts, social care and the voluntary sector –  to focus on local population needs and provide care closer to patients’ homes. 

12.10pmWorking with ambulance services to deliver coordinated community care

Derek Cartwright, Chief Executive, North West Ambulance Service NHS Trust
  • Explore See & Treat care, being able to make direct referrals to community services, as well as working together in multidisciplinary teams - all with an emphasis on keeping patients out of hospital.  

12.30pmCompassionate communities - caring for people through death and loss is everyone’s business

Dr Catherine Millington-Sanders, GP and Marie Curie National Clinical End of Life Care Champion, Royal College of General Practitioners
  • Learn about the Compassionate communities project, which involves communities in supporting people who are dying, and their carers; redressing the balance of care from professionals; and reigniting a culture where communities support people through dying and loss. 

12.50pmQuestions and discussion


Session three: Breakouts

The breakouts will be repeated here to allow delegates to attend more than one session.


Session four: Closing plenary

Explore examples where community services are taking the lead in the development of place-based systems of care.

3.35pmWelcome back

David Oliver, Visiting Fellow, The King’s Fund

3.40pmBuilding on community services to deliver an accountable care system

  • Hear how Buckinghamshire are focussing on building their integrated community teams, community hubs and GP clusters and piloting new ways of joining up health and social care closer to home as a priority as they develop their accountable care system (ACS). 

Speakers include:

  • Lou Patten, Chief Officer Aylesbury and Chiltern CCGs and Lead, Buckinghamshire Accountable Care System 
  • Carolyn Morrice, Chief Nurse, Buckinghamshire Healthcare NHS Trust.

4.00pmQuestions and discussion



We have several ways to raise your brand awareness and profile by aligning your organisation with The King’s Fund’s thought leading conferences and ideas. Find out more about sponsoring or exhibiting at our events.


Group rates

  • 10% off for 3-4 people
  • 15% off for 5-6 people
  • 20% off for 7 or more people

Please email Annie for your promotional code. The discount will not be automatically applied to your booking.


Receive 50% off if you're a student in full-time education. Please email Annie for your promotional code.


We offer a limited number of bursary (free) places for our conferences. These are reserved for patients and carers. To apply for a bursary for this event, please email Annie.

Can I pay by invoice?

Yes. Please select your tickets and once you're through to the registration form, you can amend the 'payment method' from credit card to 'pay by invoice'. Please note, there is a £20 surcharge to cover the cost of processing invoices. This is in addition to the ticket price and will be added to your invoice. There is no charge for paying by debit or credit card.

Contact us

Programme enquiries

Booking enquiries

Email Annie Vuong
Call 020 7307 2409

Sponsorship enquiries

Email Mike Spencer
Call 020 7307 2482