Community health services: shifting the focus to out-of-hospital care

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This one day conference will look at how the health and care system can make the best possible use of community health services to meet the changing needs of the population.

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Is this event for you?

The conference is aimed at people working:

  • at a local strategic level who want to know how they can shift the focus of care from hospitals to community services – in line with the requirements set out in the NHS five year forward view
  • in community health services that have responsibility for designing services for their population.

What will you learn?

Despite a long history of policy initiatives aimed at moving care from hospitals into community services, there has not yet been a step-change in the focus of delivery.

  • Come to the event to find out the changes that are happening nationally to enable community services to take up their role in an integrated health and care system.
  • Learn from evidence-based examples and best practice models of community health service delivery. Topics include: new models of care; mental health; care in the home; and new ways of working.
  • See how to implement the key principles that are needed to deliver successful community-based health services.

Plenary speakers


Andrew Edmunds

Carter Review - Community and Mental Health Implementation Lead, NHS Improvement


Dr Crystal Oldman

Chief Executive, Queen’s Nursing Institute


Matthew Winn

Chief Executive, Cambridgeshire Community Services NHS Trust and Chair, NHS Confederation Community Health Services Forum


Tom Gentry

Head of Health Influencing, Age UK


John Pope

Chief Executive, National Association of Primacy Care


Anna Charles

Policy Advisor to the CEO, The King’s Fund


David Oliver

Visiting Fellow, The King’s Fund


Sir William Wells

non-executive director in the NHS for 40 years


Mike Bell

Chair, Croydon Health Services NHS Trust


Liz Sargeant OBE

Clinical Lead (Integration), NHS Improvement



Registration opens, exhibition and networking


Breakfast workshop: Re-imagining the role of primary and community care

Join us for some breakfast at the first session of the day, hosted by Healthcare at Home. 

9.00amRe-imagining the role of primary and community care

The NHS needs a different approach to reform. People need to be empowered to make choices about their care, including type of care and location, with home and community - rather than hospital - being the starting point. 

Join a panel of experts, including: 

  • Sir William Wells, non-executive director in the NHS for 40 years
  • Mike Bell, Chair, Croydon Health Services NHS Trust
  • Liz Sargeant OBE, Clinical Lead (Integration), NHS Improvement

The panel will talk through and give practical examples of a new approach to care that moves the focus away from hospitals and GPs, and turns it towards community-based interventions and services to meet the needs of local populations. 

Focusing on three key values – person-centred care; joy in the work place; and creating a culture of innovation – the panel will explore how this approach can work in the first and last 1,000 days of life. 

This session is sponsored by Healthcare at Home.


Session one: Opening plenary

Hear the latest from the Carter Review and explore some of the challenges and opportunities in improving and developing community services.

10.00amWelcome and introduction

Anna Charles, Policy Adviser to the Chief Executive, The King’s Fund

10.15amOperational productivity: expanding to community and mental health

Andrew Edmunds, Carter Review - Community and Mental Health Implementation Lead, NHS Improvement

Lord Carter of Coles is leading a review into community and mental health trusts – with the findings expected to be published at the end of the year.

Andrew Edmunds will share the latest updates about the review, in particular:

  • how organisations in mental health and community trusts operate and what ‘good’ looks like
  • what approaches to improving productivity and efficiency are already in place and what opportunities are there are to drive these further? 
  • what metrics and indicators are required to support the development of the model for these sectors?
  • developing criteria for an ‘optimal model’ NHS community or mental health care trust.
Keynote speaker

10.40amThe challenges and opportunities for improving and developing community services

  • What is good when it comes to community services? 
  • How can we benchmark and share good practice? 

Pannellists include:

  • Dr Crystal Oldman, Chief Executive, Queen’s Nursing Institute
  • Matthew Winn, Chief Executive, Cambridgeshire Community Services NHS Trust and Chair, NHS Confederation Community Health Services Forum
  • Tom Gentry, ‎Head of Health Influencing, Age UK
  • John Pope, Chief Executive, National Association of Primacy Care.
Panel session

11.05amQuestions and discussion


Breakout A: Mental health

See how people with mental health problems are being supported in the community, in partnership with mental health trusts, primary care, local government and other holistic services.

11.45amWelcome and introduction

11.55amLife Rooms

  • See how Mersey Care NHS Foundation Trust has set up a centre for people with mental health problems that acts as a hub for different NHS and other local government services, that work in partnership to support the local community. 
  • You will also hear about some of the key lessons from five pilot sites that have embedded the Life Rooms model into discharge planning to integrate the patient pathway of care from inpatient to community services.  

Speakers include:

  • Jane Holland, Head of Participation and Inclusion Development, Social Inclusion and Participation Team, The Life Rooms, Mersey Care NHS Foundation Trust
  • Gary Thorpe, Head of Recovery Development, Mersey Care NHS Foundation Trust.

12.15pmMosaic Clubhouse

  • Hear how the Mosaic Clubhouse in Brixton has been working with NHS and local government partners in Lambeth to support people with mental health problems in the community. 

Speakers include:

  • Maresa Ness, Chief Executive, Mosaic Clubhouse 
  • Paul Davies, Clubhouse member and service user.

12.35pmQuestions and discussion

Breakout B: Care at home

See how people are being treated at home, supported by community health services in partnership with primary and acute services and voluntary sector partners. 

11.45amWelcome and introduction

11.55amBradford Elderly Care Virtual Ward

  • Hear how Bradford Teaching Hospitals NHS Foundation Trust along with NHS Bradford City and NHS Bradford Districts Clinical Commissioning Groups and Bradford Council’s Adult Services have worked together to develop a way for GPs, staff in the community and other health and social care professionals to refer people from the Bradford district into intermediate care that supports people to stay in their own homes, rather than being admitted to hospital.

Speakers include:

  • Dr Maj Pushpangadan, Lead Consultant Geriatrician and Director of Elderly Care, Bradford Teaching Hospitals NHS Trust
  • Dr Alison McMurtry, Consultant Geriatrician, Bradford Teaching Hospitals NHS Trust.

12.15pmIntegrated heart failure service working across the hospital and the community

Lynne Ruddick, Professional Lead (South), Health Services Engagement, British Heart Foundation
  • Hear how the hospital and community services in Torbay have created a model to enhance the care for heart failure patients, using specialist heart failure nurses. 

12.35pmQuestions and discussion

Breakout C: Exploring new ways of working

This session will explore some of the new models of care where community health services are key in improving local systems of care.

11.45amWelcome and introduction

11.50amWorking with ambulance services to deliver co-ordinated community care

Dr John Black, Medical Director, South Central Ambulance Service NHS Foundation Trust
  • Hear about case studies and models of care focused on providing See & Treat care, being able to make direct referrals to community services, and working in multidisciplinary teams – all with an emphasis on keeping people out of hospital.  

12.10pmCompassionate communities: caring for people through death and loss is everyone’s business

Dr Catherine Millington-Sanders, GP, and Marie Curie National Clinical End-of-Life Care Champion, Royal College of General Practitioners
  • Hear about the Compassionate Communities project, which aims to involve communities in supporting people who are dying, and their carers; redress the balance of care from professionals; and re-ignite a culture where communities support people through dying and loss.


Session three: Breakouts

The breakouts will be repeated here to allow delegates to attend more than one session.


Session four: Closing plenary

Explore examples where community services are taking the lead in the development of place-based systems of care.

3.35pmWelcome back

David Oliver, Visiting Fellow, The King’s Fund

3.45pmBuilding on community services to deliver an accountable care system

  • Hear how Buckinghamshire is focusing on building its integrated community teams, community hubs and GP clusters and piloting new ways of joining up health and social care closer to home, as it develops its accountable care system.

Speakers include:

  • Lou Patten, Chief Officer Aylesbury and Chiltern CCGs and Lead, Buckinghamshire Accountable Care System 
  • Carolyn Morrice, Chief Nurse, Buckinghamshire Healthcare NHS Trust.

4.10pmQuestions and discussion

4.30pmClose of conference


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Contact us

Programme enquiries

Booking enquiries

Email Annie Vuong
Call 020 7307 2409

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Email Mike Spencer
Call 020 7307 2482


Group rates

  • 10% off for 3-4 people
  • 15% off for 5-6 people
  • 20% off for 7 or more people

Please email Annie for your promotional code. The discount will not be automatically applied to your booking.


Receive 50% off if you're a student in full-time education. Please email Annie for your promotional code.


We offer a limited number of bursary (free) places for our conferences. These are reserved for patients and carers. To apply for a bursary for this event, please email Annie.

Can I pay by invoice?

Yes. Please select your tickets and once you're through to the registration form, you can amend the 'payment method' from credit card to 'pay by invoice'. Please note, there is a £20 surcharge to cover the cost of processing invoices. This is in addition to the ticket price and will be added to your invoice. There is no charge for paying by debit or credit card.