About this event
Community health services are an essential component of providing person‑centred, co-ordinated care.
It is a diverse sector, providing a range of different services, run by a mixed economy of types and sizes of organisation, including standalone NHS community trusts, existing acute and mental health trusts, social enterprises and independent sector providers.
There has been a longstanding ambition to shift more health care from hospitals to settings closer to people's homes, and from reactive care to prevention and proactive models based on early intervention, and community health care services should play a key role in realising this ambition.
This one-day conference explored how we can improve and develop community health services. It also provided a forum for the sharing of good practice in community health care.
Session one: Opening plenary
Welcome and introduction
Dr Johnny Marshall, Director of Policy, NHS Confederation
Transforming community health care services in London
Caroline Alexander, Chief Nurse, NHS England, London Region
Panel session: The challenges and opportunities for improving and developing community services
- Caroline Alexander, Chief Nurse, NHS England, London Region
- Matthew Winn, Chief Executive, Cambridge Community Services NHS Trust and Chair, NHS Confederation Community Health Services Forum
- Dr Crystal Oldman, Chief Executive, Queen's Nursing Institute
- further panelists to be confirmed
Session two: What does good look like?
Welcome and introduction
Catherine Foot, Assistant Director of Policy, The King’s Fund
Regulating community health services
Ellen Armistead, Deputy Chief Inspector, Care Quality Commission
How and what should we measure to ensure quality?
Christina Walters, Programme Director, Community Indicators Programme
Andrew Barber, Technical Consultant, Community Indicators, Outcome Measures and Payment System Development Programme
Session three: Good practice breakout sessions
A: Quality assurance: how are you using data locally to measure for quality?
The use of PROMs (Patient Reported Outcome Measures) in a community setting
- Iain Cockley-Adams, Service Improvement Manager, Gloucestershire Care Services NHS Trust
Over2You Quality Volunteers
- Ruby Smith, Head of Personalisation, South Yorkshire Housing Association
PROMS in Practice: The Collection Analysis and Reporting of quality of life indicator EQ5D in rehabilitation services in Cambridgeshire Community Services
- Andrew Bateman PhD, Physiotherapist and Service Manager, Oliver Zangwill Centre for Neuropsychological Rehabilitation, Cambridgeshire Community Services NHS Trust
B: Working with patients and communities: what are you doing to involve patients and their families and carers and to make your services more person-centred?
Sue Ryder - Community and peer support for people with dementia
- Paul Harper, Business Development Manager, Sue Ryder
- Denise Robinson, Doncaster Befriending Services Manager, Sue Ryder
Involvement for Influence: the 4PI framework
- Alison Faulkner, Consultant, National Survivor User Network
“I know it because I live it”: An In-clinic peer mentorship scheme to improve outcomes in adolescents living with HIV
- Alison Barnes, Strategic Consultant, Body and Soul Charity
C: Partnerships and relationships with other parts of the system: how are you building effective local partnerships across health and social care?
DIY Health Project
- Emma Cassells, Patient First Project manager, Bromley by Bow Health Partnership
‘The Step up Service’
- Anne Johnson, Joint Clinical Lead/Consultant Occupational Therapist & Macmillan Professional, Bath Centre for Fatigue Services
The InterCare Diabetes service – working across organisational boundaries to develop a whole system integrated approach to diabetes care
- Dr Paru King, Consultant Physician and lead for integrated care, Derby Hospitals NHS Foundation Trust
Session four: Good practice breakout sessions
D: Supporting and encouraging team working: what are you doing to support team working?
Lewisham Foot Health Services
- Stephanie Brooks, Domicillary Chiropody Manager, Lewisham and Greenwich NHS Trust
- Ciaran Devlin, Podiatry Lead, Lewisham and Greenwich NHS Trust
Building Capacity in Community Teams (Glue, Sticking Plaster and Wicked Elephants)
- Dave Hearn, Darzi Fellow in Clinical Leadership, Oxleas NHS Foundation Trust
The Holistic Worker Model
- Stephen Upton, Assistant Director of Urgent Care & Transformation, Nottingham CityCare Partnership
E: Working with patients and communities: what are you doing to involve patients and their families and carers and to make your services more person-centred?
Patient and Carer Panel: Working Towards Excellence Together
- Andy Rogers, Communications Manager, Shropshire Community Health NHS Trust
- Mark Donovan, Patient Experience & Engagement Lead, Shropshire Community Health NHS Trust
The Millom Model
- Dr John Howarth, GP and Director of Service Improvement, Cumbria Partnership Foundation Trust
Love Barrow families Project
- Trina Robson, Love Barrow families Project Lead, Cumbria Partnership NHS Foundation Trust
F: Partnerships and relationships with other parts of the system: how are you building effective local partnerships across health and social care?
Rapid Response Service for Older People
- Dr Patricia McCaffrey, Clinical Director and Consultant Geriatrician, Southern Health and Social Care Trust, Northern Ireland
- Eamon Farrell, Transforming Your Care Service Implementation Lead for Older People and Primary Care, Southern Health and Social Care Trust, Northern Ireland
Connecting across services
- Lyn Bacon, Chief Executive, Nottingham CityCare Partnership
- Karen Frankland, Director of Business and Marketing, Nottingham CityCare Partnership
@home-LAS Appropriate Care Pathway
- Karen Titchener, Deputy Head of Nursing/Clinical Lead GSTT@home, Guys and St Thomas NHS Foundation Trust
- Jaqui Lindridge, Consultant Paramedic, Medical Directorate, London Ambulance Service NHS Trust
Session four: Closing plenary
Panel session – Key lessons from the breakout sessions
Supporters and Partners
We would like to thank the following organisations who supported this conference. If you'd like to find out how you can support The King's Fund Events please email us or call 020 7307 2584.
NHS England - transformLDN project
TransformLDN is an initiative that was established in July 2014 by London’s Chief Nurse, Caroline Alexander, with the support of leaders from health and social care providers and commissioners from all 32 boroughs. Their aim is to create a vision, declaration and inspiration that binds all community practitioners to realise a community-led revolution in health and social care that will transform the health and well-being of London.
pharmaphorum drives innovation within the pharmaceutical industry, by bringing healthcare together through a suite of media services that help produce and disseminate thought leadership, combined with an online platform for communicating messages to a global audience.