Better transfers of care for older people: How to improve transitions from hospital

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​About the event

Drawing on findings from reports by The King’s Fund, Healthwatch England, the National Audit Office, the Care Quality Commission and the Parliamentary and Health Services Ombudsman (PHSO), this event explored new ways of ensuring older people experience a safe, appropriate and timely discharge that is right for them and their health needs.


Session one: Opening plenary

Ashley McDougall, Director, Local Government, Health and Education, National Audit Office
Discharging older patients from hospital

Grainne Siggins, Director of Adult Social Care, London Borough of Newham, and Policy Lead, Association of Directors of Adult Social Services (ADASS)
The role of local authorities in improving transfers of care

Dr Olivier Gaillemin, Member, Guideline Development Group, NICE, and Consultant Physician in Acute Medicine, Salford Royal NHS Foundation Trust
Meeting the new NICE guidelines

Neil Tester, Director of Policy and Communications, Healthwatch England
Safely Home - special inquiry findings

Rosalind Pearce, Executive Director, Healthwatch Oxfordshire
Safely Home - what happens when people leave hospital and care settings?

Karin Bishop, Assistant Director for Professional Practice, The College of Occupational Therapists
Using occupational therapists

Dr Naomi Fox, Consultant Geriatrician, Poole Hospital NHS Foundation Trust
Addressing the challenge of discharge and patient flow

Louise Kellichan, Integrated Assessment Team Lead, NHS Fife
A person-centred approach to frailty at the front door

Lloyd Barker, Head of Adult Services, Sussex Community NHS Trust and Grace Hanley, General Manager, Brighton and Hove City Council
Front through to back door model

Brian Turnbull, Interim Service Manager Community and Hospital Integrated Services, London Borough of Tower Hamlets and Fiona Davies, Clinical and Project Lead, Bart’s Health NHS Trust
Discharge to access in Tower Hamlets

Lisa Riley, Associate Improvement Manager, Emergency Care Improvement Programme, NHS Improvement
The Home First approach in Medway

Viccie Nelson, Programme Director, NHS Sutton Clinical Commissioning Group
Hospital transfer pathway: the 'red bag' initiative

Mark Walker, Service Lead, Unplanned Care, Norfolk Community Health and Care NHS Trust (NCH&C)
Providing care in people's own homes

Claire Holditch, Project Director, National Audit of Intermediate Care and Director, NHS Benchmarking Network
Intermediate care

Dr John Dean, Deputy Medical Director (Transformation) East Lancashire Hospitals NHS Trust
Delivering better quality and more effective services for frail and elderly patients

Amy Newman and Katie Kew, Early Intervention Team, West Suffolk NHS Foundation Trust
Working in the community to provide a 'one stop shop' to help people retain their independence and avoid hospital admission

Tom Brown, Deputy Director, Adult Social Care, London Borough of Bexley and Sarah Valentine, Director of Commissioning, NHS Bexley Clinical Commissioning Group
Pulling together a risk share/benefit share arrangement to support more people going home faster

Sue Wing, Deputy District Director, Barnsley Business Delivery Unit, Operational Directorate, South West Yorkshire Partnership NHS Foundation Trust
Ensuring patients are receiving the right care in the right setting for them to improve the overall patient journey

Nicole Woodyatt, Interim End of Life Care Programme Lead, MacMillan Cancer Support and Dr Joanne Bowen, Palliative Medicine Consultant, The Dudley Group NHS Foundation Trust
Supporting the discharge of end-of-life care patients from hospital

Liz Sargeant OBE, Clinical Lead for Integration, Emergency Care Improvement Programme, NHS Improvement
Lessons from ECIP to inform local sustainability and transformation plans

Victoria Bennett, Lead, Out-of-Hospital Urgent Care Programme, NHS England
A national response to the  need for system transformation to improve transfers of care


Hilton Nursing Partners

Hilton nursing partners

NHS Benchmarking

NHS Benchmarking