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Health and care services
Leadership, systems and organisations
Patients, people and society
Policy, finance and performance

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(-) 2019
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NHS admin: how does it affect patient experience?

NHS administrative processes and staff have an important role to play in delivering care. But what happens when administration is poor? What impact can it have on patient experience? As we begin our new project on NHS administration, Lillie Wenzel shares the findings from our early work.

By Lillie Wenzel - 13 September 2019

The NHS needs to be more productive – or is it more efficient?

Stop reading this and get back to work – you need to be more productive. Or is it more efficient? David Maguire explores the difference between productivity and efficiency in the NHS long-term plan.

By David Maguire - 12 March 2019

Quality improvement for patient safety: a chance to steady the ship?

Does the recommissioning of the Academic Health Science Networks’ patient safety collaboratives mark a renewed commitment to quality improvement for the NHS? In this blog, Ben Collins considers the NHS’s relationship with quality improvement and the challenges it faces in bringing about real improvements in quality.

By Ben Collins - 6 March 2019

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