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Health and care services
Leadership, systems and organisations
Patients, people and society
Policy, finance and performance

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Quality in social care: we need an ear for stories as well as an eye for data

Listening to people’s experience of services – good and bad - is as important to improving quality as crunching the data, writes Simon Bottery.

By Simon Bottery - 10 December 2019

Tackling 'imposter syndrome': working with third sector leaders

David Naylor reflects on ‘imposter syndrome’ and considers its impact on third sector leaders and beyond.

By David Naylor - 19 September 2019

Saving lives, supporting communities: The role of volunteers in ambulance services

Volunteers are involved in providing vital frontline care and support to ambulance services. Helen Gilburt explains how these roles are developing and diversifying to meet the wider needs of the NHS as a whole.

By Helen Gilburt - 30 May 2019

NICE at 20: a cause for celebration

Nicholas Timmins celebrates the twentieth anniversary of the National Institute for Health and Care Excellence and considers the challenges ahead.

By Nicholas Timmins - 29 March 2019

Quality improvement for patient safety: a chance to steady the ship?

Does the recommissioning of the Academic Health Science Networks’ patient safety collaboratives mark a renewed commitment to quality improvement for the NHS? In this blog, Ben Collins considers the NHS’s relationship with quality improvement and the challenges it faces in bringing about real improvements in quality.

By Ben Collins - 6 March 2019

Is it possible to use the digitisation of the NHS to reach the furthest first?

The health and care system has historically been reliant on paper for sharing information about patients. Digitisation is inevitably changing that, but what impact does that have on those who are marginalised?

By Annie Whelan - 13 February 2019

Initiating improvement: the impact of the Care Quality Commission’s approach to inspection

In light of the recent National Audit Office report, Rachael Smithson considers the Care Quality Commission’s approach and the ways in which the organisation is having an impact on quality of care.

By Rachael Smithson - 2 November 2017

Surviving and thriving as a small health and wellbeing charity

Natasha Thomas, Chief Executive of GSK IMPACT Award-winning charity Health Action Local Engagement, reflects on what she has learnt as a charity leader over the past 14 years.

By Natasha Thomas - 1 November 2017

Comprehensive quality improvement: not ‘why should we do it?’ but ‘when will we start?’

As the Fund publishes a report on leadership for quality improvement, Matthew Kershaw encourages NHS organisations to embrace its lessons for leaders and make a start.

By Matthew Kershaw - 11 October 2017

GSK IMPACT awards – defining the boundaries between good and excellent

Helen Gilburt considers what it is that makes GSK IMPACT Award-winning charities stand out from the crowd.

By Helen Gilburt - 7 September 2017

Leadership in the independent sector

How can leaders drive quality improvement in independent hospitals? Alex Baylis and Deborah Homa look at the challenges.

By Alex Baylis, Deborah Homa - 9 August 2017

Quality improvement in mental health: a commitment to long-term change

Quality improvement is not a quick fix, and creating the type of cultural change needed to adapt an organisation's whole approach to quality does take time, says Shilpa Ross.

By Shilpa Ross - 20 July 2017

Championing quality and seizing improvement opportunities: are we getting it right?

Durka Dougall argues that improving quality of care for patients and delivering better value care are often two sides of the same coin.

By Durka Dougall - 28 June 2017

Looking to the future with quality improvement in mental health

Quality improvement requires commitment, resources and strong leadership to deliver sustainable results. Shilpa Ross looks at what we can learn from mental health organisations.

By Shilpa Ross - 30 January 2017

Quality improvement: learning from innovations in the vanguards

Don Berwick sees the impact of work under way in the vanguards, and considers how their innovative approaches could be shared more widely across the NHS.

By Don Berwick - 26 January 2017

High-quality health care: do Deming or die

Vijaya Nath visited Intermountain Healthcare to find out how they are able to deliver low-cost, high-quality health care. She found a culture of clinical integration and quality improvement inspired by the work of quality theorist W Edwards Deming.

By Vijaya Nath - 10 September 2015

Is the NHS delivering enough things right?

Misuse occurs in the NHS when health services are poorly delivered. So how big is the problem of preventable harm in health care?

By Hugh Alderwick - 9 September 2015

Is the NHS delivering enough of the right things?

Underuse happens when effective care isn’t delivered when it’s needed and it can lead to people needing more complex care as their conditions get worse. So, where might the NHS not be delivering enough of the right things?

By Hugh Alderwick - 19 August 2015

Is the NHS delivering too much of the wrong things?

More health care is not always better health care. Sometimes the NHS delivers services that people don’t want or need: the problem of overuse.

By Hugh Alderwick - 12 August 2015

No more inner Stalin: can Jeremy Hunt deliver his vision for the NHS?

The headlines that preceded Jeremy Hunt’s speech at the Fund may have focused on seven-day working, but what he had to say about his approach to reform is likely to be of greater interest to leaders within the NHS.

By Professor Sir Chris Ham - 17 July 2015

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