Welcome to our new website: what’s changed

This content relates to the following topics:

If you’re reading this then you’re looking at the latest incarnation of www.kingsfund.org.uk. We’ve spent the past 12 months speaking to website users, designing and testing concepts, building this website and transferring more than 5,000 pages from our old site to this one.

I hope you like it.

It’s an evolution, not a revolution

The most common reaction to any website redesign is annoyance or frustration. Something won’t be where it used to be, or might no longer work in the same way, and regular visitors have to get to grips with the new design. In fact, I was tempted to call this blog post ‘What have you done? I liked it how it was.’

I hope you’ll agree that we’ve retained the best of the old website. I initially anticipated a more radical overhaul but the users we spoke to made it clear that they liked many of the existing features. So while we’ve made some significant changes it should still feel familiar to most of you.

I was also originally in favour of removing some of our older, less-frequently accessed content, but again the feedback from users (and many staff at the Fund) was unequivocal; they felt we had a duty to maintain our archive of publications, blogs, press releases and videos as a record of the ongoing debate around health policy and leadership. So, with a few exceptions, everything that was on the old site is still here.

Our discovery-led approach

When we started this project we didn’t know what we were going to build. There were some standard features on our list, but by and large we let our users guide us towards the design you are now looking at.

We carried out the largest chunk of user research at the beginning of the project but we frequently went back to users to test our concepts and to crowdsource views about issues such as what should be included in the list of topics. I’d like to thank the hundreds of people who gave their time to help us along the way.

Simplified, straightforward design

The most common feedback we received about the old website was that it was very busy. We made a very conscious decision to reduce the amount of clutter and to give the content more space to breathe. New ‘jump links’ on certain pages allow you to find the part of the page you are looking for more easily (see them in action here, here and here). We also increased the size of the text.

This new design makes better use of the available space on large screens, it works better on smaller screens and, I hope, is a more pleasant reading experience.

Other new stuff

There are other improvements that may not be immediately obvious.

What does The King’s Fund do again?

One important aspect of this new website – important to us at the Fund, at least – is that it isn’t just a think-tank website. The previous website did a decent job of publishing reports and blogs on health and care policy but it was less good at representing other aspects of our work.

Some of the Fund’s goals are to influence nationally, impact locally and to be a valued source of information and insight. Our work in health and care policy, leadership development, organisational development and explaining health and care, as well as the library services we provide and the events we run all contribute towards these.

Operating across these areas is The King’s Fund’s ‘special sauce’: our policy work that is grounded in a practical appreciation of local systems, and the support we provide to individuals and organisations that is informed by our knowledge of what’s happening at a national level.

This new website demonstrates the range of our work; there are fewer silos and better links between related activities.

We haven’t got it right yet

Websites are never finished. A launch like this is the end of many months’ work, but it’s also the beginning of a phase in which we will develop new features and improve existing ones. We already have a long list of things that we want to do but we would love to hear your thoughts to help guide us over the coming months and years.

What do you think of the new site? Is there anything that you particularly love or that doesn’t work for you? Please add a comment below or email website@kingsfund.org.uk.

Comments

David Palmer

Position
Registrar,
Organisation
Salford Royal NHS Foundation Trust
Comment date
08 August 2017
Modern, clean, simple. Great work!

jameshiggott

Position
Head of Digital,
Organisation
The King's Fund
Comment date
08 August 2017
Thank you, David. Glad you like it.

Colette McKeever

Position
Library Administrator,
Organisation
St Helens and Knowsley Teaching Hospitals NHS Trust
Comment date
09 August 2017
Agree that it looks fresh and clean, a lot better! My only question, as someone who provides a current awareness service, do the RSS Feeds still work? I was signed up to the publications, blog and press release feeds and although the blog one is still working (how I found out about your shiny new site), will they continue to work?

jameshiggott

Position
Head of Digital,
Organisation
The King's Fund
Comment date
09 August 2017
Hi Colette,

We should have the publications and press release feeds working again very soon. Sorry for any inconvenience.

And thanks for the feedback.

James

Chris Bird

Position
Project Manager,
Organisation
NICE
Comment date
10 August 2017
Great work James and team. It's kept the best of the old site whilst easier to navigate and bringing in some great new features, I like the select and tweet option.

Tyler

Position
Policy Officer,
Organisation
Queensland Health
Comment date
11 August 2017
It's a winner! Good job team!

Add your comment