Great article a lot of truth in your words, I was neglected while in hospital and witnessed the neglect of others in there. One teenage girl had a fit and dropped to the floor, the staff saw her fitting and glanced back over to their computer screens..Before I arrived on the ward I was at Pennine A+E locked in a small room for several hours with security men holding the doors shut on me. I had given birth just one week before so I was bleeding locked small room away from my belongings, pads and clothes. One of the staff men holding the doors said look at the state of you as he saw my body, I was thin. The hospital wouldn't even give me a drink and had no patience I am lucky that there was the odd nice lady staff member in the hospital who come in a few hours later and brought me something to wear. Some hospitals are great but more checks should be done to ensure the staff being employed by the hospital have the right caring attributes.
As a student nurse I can't help but notice that the HCAs and us, the student nurses, are the staff who have the most contact with, and knowledge of, the patients on our wards. The qualifies nurses are too busy with drug rounds, IVs, and completing notes to spend much, if any, quality time with patients. The ward sisters are rarely on the ward (perhaps they should be called 'office sisters'), and the doctors and consultants only spend about two minutes a day with each patient. Ans=d yet, because of the ridiculous hierarchy in the NHS, the HCAs and students are looked upon as the least important members of staff, apart from the kitchen and cleaning staff (who incidentally are the people who feed and protect our patients from infection and disease). And as for the hospital managers, their presence is neither evident or wanted. The whole system is upside down and when I'm qualified I will be working for a private hospital, as the nurse/patient ratio is much higher, there are fewer managers, the consultants and doctors spend much more time with patients, the infection rate is virtually zero, and bullying seems to be an exception rather than the rule.
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The GP in my case refuses 2 speak to me, on the grounds of CONFIDENTIALITY, despite NEW recently issued GUIDELINES from the GMC 'speak to those you know are involved in their care'. escort to visit Consultant, clean, launder, provide food, still ignored. only option is a Complaint to the GMC re: failing in her 'duty of care'.
All Carers want is for somebody to listen to our concerns, nothing more or less.
West Berkshire Council say 'you are NOT a CARER' it's 'CONFIDENTIAL'
'Safeguarding' issues no food in fridge, dirty cloths everywhere, vacuum cleaner in bits. I use my own vacuum cleaner, change 'bed linen' pick up dirty cloths, take home launder. LGO have upheld a complaint similar to mine, why should we be forced down this route.
I was a 'whistleblower' where people were living in 'filth', London & Quadrant Housing Association admitted 'not up to their Standards. yet without my input the 'slippery slope' would return.
L & Q charge Housing Benefit extortionate RENTS to this particular one bedroom flats complex on the grounds these vulnerable residents are supported, claiming EXEMPT status. West Berkshire Council say some do NOT need support, and my personal experience has shown others are NOT getting the support they need. Will NOT speak to me on the grounds it is 'Confidential'? this has to be taken to the DWP PHSO.
I have provided three EXAMPLES of Insufficient Health & Social Care provided to this one person alone, and there are plenty more.
CARERS are 'propping' up a system, because others continue to delude themselves their CONFERENCES on'Leadership'? is the way forward.
Listen to the EXPERTS by EXPERIENCE you will learn a lot.
Today 45% of doctors in the NHS are BME and 25% of other staff are BME and one has to look at the King's Fund speakers, HSJ journalists, CQC, Monitor, NHS England, NHS Confederation, NHS Employers or many Medical and Nursing leaders throughout the NHS and head-hunters or lawyers and so on; all we see is White and mostly men!
Same old leaders saying same old thing will not make NHS safer or better and patients, staff and NHS suffer!
It saddens me such an important point is missed even by the King's Fund and HSJ! I know Simon Stevens want to get this right and this is why he has funded Work Force Race Equality!
Unless we get leadership and governance right in NHS for all leaders, managers and also to clinical staff, NHS will not be safer or better and we will keep on wasting NHS money!
Hope one day King's Fund will invite me (They have only once) to debate this important issue of governance, values, value based leader and its relation to patient safety and staff well-being!
In a culture of bullying even good staff become indifferent to human suffering!