What happens if the staff are the ones being discriminatory against patients? What happens if they profile you racially and only offer to see you when you produce a passport? What happens when the staff allows white couple to walk through the door during a protected meal time but uses their body as a shield preventing you from going in after the couple? What happens when you make a complaint and the response you get is that the nurses did not recollect this event (meaning this didn't happen) the evidence you provide (WhatsApp with time stamp) was not accepted because the trust does not accept such evidence even though there was time stamp and information clearly stating passport were going to be collected because it was requested.
On claiming there was racist behaviour re: using body as shield by the auxiliary nurse (witnessed by a 2nd year doctor with the incidence been reported to a student nurse) the complaints manager still claimed this incidence wasn't racism and the actual nurse had never been reported eventually stating white couple were visiting dying relative (all in a bod to wriggle out of being referred to as racist). Even after escalating this case the trust claimed they are apologised and resolved it. Their apology was based on incidence that was not recalled and no racism according to them. After accusing them of apologising for no reason (no sane person apologises for not doing anything wrong) I was invariably called a liar since my evidence was inadmissible and totally ignored. I respect the work that is done by these people but I REFUSE TO STAND FOR INJUSTICE and will continue to fight until they acknowledge all these incidence happen and they apologise genuining.
“The health service was built on the backbone of migrants. We are not just the backbone of the Service, the NHS is the backbone of us. It is us who took the strain”. Nurturing the Nation: The Asian Contribution to the NHS since 1948 http://nurturingthenation.org.uk/