I agree. As a patient representative, and lately as a potential provider of Mindfulness Based Cognitive therapy (MBCT) courses, I have written 90 papers for my commissioners (see section 9 of www.reginaldkapp.org, but which they cannot yet hear, but I am hopeful.
Building a relationship means making a bond with another person; with whom we are tie up with them through emotions, feelings and other type of things. In case of health organization we have also found different types of relationship in between a doctor and patients; these relationships are really helpful in various ways it ultimately help the organization for further development. Apart from building formal relationship we need to change the attitude of relationship through better relationship development programs.
More effort needs to be put into practice around creating better mechanisms for third sector engagement. The current practice of people individually engaging as patients through mechanisms such as Healthwatch is not good enough because these approaches are not easy to use for people from vulnerable and disengaged communities. Our website http://www.useyourcommunity.com is an effort to encourage people to access their local community organisations for support and advice on issues such as patient engagement. We would welcome the opportunity to understand how we can play our part in improving patient engagement.
Excellent initiative. I don't think we necessarily need to contend with a troubled history but we do need to learn from it. People and organisations don't move forward by focusing on what was, they move forward by working together to define and develop what could be and by taking action to make things happen. The King's Fund's 'Staff Engagement: Six building blocks for harnessing the creativity and enthusiasm of NHS staff' is as relevant to patient, carer and community engagement as it is to staff engagement. I often say there is no 'I' in engagement except the 'I' in listen because the starting point for building relationships and co-creating change is by listening first and being heard second. Equally, good leaders don't lead by telling, they lead by listening, learning, energising and enabling. If we're going to collaborate then It's not about me and it's not about you but all about us.