Including interviews with patients, senior trust managers and ward staff, Dr Win Tadd, Cardiff University, shares the results of her study into staff and patient experiences of care.
More on transforming patient experience
- Find out more about our Point of Care project
- This was part of our Transforming patient experience annual conference, in 2011. This conference showcased the best of the Point of Care programme and provided a forum for clinical and managerial staff to explore the possibilities for achieving truly patient-centred care in the NHS.