Theresa Hegarty: using patient, carer and staff stories to improve patient experience

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Theresa Hegarty, Head of Patient Experience at Royal United Hospital Bath NHS Trust, explains why storytelling is a powerful method for improving the experience of patients, staff and carers.

This item is from our Transforming patient experience annual conference 2012. This annual conference was developed to highlight excellent work being done in the field of patient experience.

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Margaret Smith

Position
Senior Lecturer,
Organisation
QMU
Comment date
26 February 2013
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Position
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Organisation
epicresearch
Comment date
06 March 2013
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