Sara Ryan: how to hear voices that are seldom heard

Sara Ryan, Senior Research Lead, Health Experiences Research Group, University of Oxford, speaking at the transforming patient and staff experience conference on 5 November 2014.

More from this event

• Trisha Greenhalgh: not stories or numbers but stories and numbers
• Dan Wellings: Friends and Family Test
• Marion Janner: Star Wards - a lunatic making over the asylum
• Heather Tierney-Moore: creating a narrative for cultural change
• Catherine Foot in conversation with Robert Francis
• All speakers' slides
• The best tweets and links from the day

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Transforming patient and staff experience: The power of narrative, case histories and numbers

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Stories and numbers: there is room for both in understanding patients’ experience

If we are seeking to truly understand health care, it is not numbers or stories, but numbers and stories that are needed, says Bev Fitzsimons.

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I am moved and impressed by the eloquence and truth that I am hearing. I would like to learn more and be involved.

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