Robert Francis: lessons from Stafford

This content relates to the following topics:

Part of The Francis Inquiry report

Article information

  • Posted:Thursday 28 February 2013

Robert Francis QC presents the lessons from his inquiry into care failings at Mid Staffordshire NHS Foundation Trust.

You can download the full transcript from Robert Francis's presentation:   Robert Francis: lessons from Stafford.

This was recorded during our 2013 Francis Inquiry conference.


Durairaj Jawahar

GP, Millennium LOcality lead in Leicester City CCG,
Leicester City CCG
Comment date
02 March 2013
Needs real way to measure the quality rather than the easy way to measure
Governance should be adapted to clinicaly relavant and measured by the outcome to our patients

david foulkes

Comment date
19 March 2013
to see the report

gary tuck

Student Nurse,
DMU Leicester
Comment date
30 May 2013
There are all sorts of brilliant policies, benchmarks, guidances and evidence based practice protocols to guide us all in our care of the sick, and this is all being well, but, if all those in the positions of power would listen to those in positions of enablement and provide more hands to use the tools given, the care nurses strive to give and that patients deserve could be implemented and such atrocities defined in this report could be avoided. Work from the floor up and you will know the answers to all the problems and save money, time and lives in the doing so.

Elaine Joanne Bowen

Cancer Patient-Chemotherapy,
Comment date
25 March 2014
I think his speech is excellent and the guidance excellent, it is really is down to putting the patient first with "care and respect on the front line and excellent communication skills". Quality Assurance checks are helpful, as are soft skills and leadership and problem solving abilities.

Ruth Patterson

Senior Sister,
NHS Blood and Transplant
Comment date
18 September 2014
There are many leadership theories and models out there and all have their place, my message is clear and simple, care for, and communicate with the people in your care as you would your own family.

Add your comment