Breadcrumb Home Multimedia The Point of Care: Colin Ludlow on the patient's perspective This content relates to the following topics: Patient experience Share this content Share on Twitter Share on Facebook Share on LinkedIn Share on Email Print this page Article information Posted:Wednesday 03 December 2008 How can we improve a patient's experience of care? Cancer patient and author, Colin Ludlow, thinks better and simpler communication would improve his situation. This audio is part of our Point of Care project.Related contentAudioThe Point of Care: Elaine Hide on Experience Based Design Service lead Elaine Hide talks about why she's examining 'touch points' to improve care in her trust. This audio is part of our Point of Care programme.About the Point of Care programme The Point of Care programme ran at The King's Fund from 2007-13, with the aim of improving patients' and families' experience of care. Comments Add your comment Your name Email (your email will not be made public) Your job/role Organisation Comment Post comment You may also be interested in Blog How will we know integration of health and care services is working? Listening to people and learning from their experiences offers the opportunity to change care for the better. Imelda Redmond, National Director of Healthwatch England, explains why involving users will give a better, bigger picture of how integration is working. Report Understanding integration: how to listen to and learn from people and communities Lived experience is a powerful tool to improve existing services and identify new and better ways to meet people’s needs. This practical guide will help systems to co-ordinate services around what matters to people and communities. Blog Making sense of the Health and Care Bill: why we need a clearer explanation of how people could benefit from the reforms How could patients, service users and the wider public benefit from the government’s proposed health reforms? Chris Naylor explains why there needs to be a clearer answer to that question. Long read Admin matters: the impact of NHS administration on patient care High-quality NHS admin processes can improve patient experience, help to address inequalities and promote better care. This long read suggests a framework for improving the quality of admin based on insight from patients, carers and NHS staff.