Neil Churchill: Patients at the heart of the agenda

Neil Churchill, Director for Patient Experience at NHS England, draws on perspectives from patients, providers, commissioners and the profession to explore the importance of working with patients as partners to deliver improvements in care quality.

Download the transcript from Neil Churchill's presentation.

More from the transforming patient experience conference

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Anya de Iongh: Hearing the patient voice

Anya de Iongh draws on her experiences as a patient to discuss the different challenges patients may face during their care journey, and to emphasise the importance of working alongside patients to improve care.

Charles Ellis: Reflections and personal experience from a patient

Charles Ellis, Non-Executive Director, East Sussex Healthcare NHS Trust, gives a moving account of his experiences as a patient and explains some of the issues around hearing the patient voice in care.

Hiro Tanaka: Putting patient experience at the centre of clinical practice

Hiro Tanaka, Consultant Orthopaedic Surgeon, Aneurin Bevan Local Health Board, shares three personal stories which illustrate the important ingredients needed to transform patient care and experience.

Mike Richards: The Care Quality Commission's new hospital inspection programme

Professor Sir Mike Richards introduces the CQC's new hospital inspection programme which will be used to assess all acute NHS hospital trusts/foundation trusts in England by December 2015.

Julie Hendry: Creating a culture to ensure good patient safety, quality and experience

Julie Hendry, Director of Quality and Patient Experience at Mid-Staffordshire NHS Foundation Trust, gives a background to previous care failings at the trust, and explains how the culture of care has since been transformed to ensure patients are safe and well cared for.

Transforming patient experience: not a quick fix

Turning around a culture of care cannot be achieved through a quick fix. It takes courage, because you can’t start to improve things without first admitting that you could have been doing things better, says Joanna Goodrich.

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