Nancy Fontaine and Tim Keogh: patient experience revolution at Whipps Cross

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Nancy Fontaine, Deputy Director of Nursing, Patient Safety and Quality, Whipps Cross University Hospital NHS Trust, and Tim Keogh, Partner, April Strategy, discuss the work that Whipps Cross has done to revolutionise patient experience.

This was from our 2010: Transforming patient and staff experience, what works? conference.

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