Michael West: developing cultures of high-quality care

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In the first of our series of lectures on leadership in the NHS, Michael West, Professor of Organisational Psychology at Lancaster University Management School, looked at how leaders can develop a culture of high-quality care and patient safety in their organisations.

You can download the full transcript from Michael West's presentation: Michael West: developing cultures of high quality care - Transcript

Follow the tweets from Michael West's lecture on Storify.

About the leadership lecture series

Taking place in the run up to our annual: NHS Leadership and Management Summit, these free to attend lectures are designed for clinical and managerial leaders in health care.

Comments

Jacky Hayden

Position
Postgraduate Dean,
Organisation
North Western Deanery
Comment date
08 March 2013
Thank you, an inspirational talk.

Trudi Mann

Position
Associate,
Organisation
NHS N.E.W. Devon CCG
Comment date
18 March 2013
Truly inspiring - I am sharing with my new leaders and plan to watch this every time I feel myself slipping back into command and control mode - thanks Prof West

DAVID HOGARTH

Position
SOCIAL CARE LEAD,
Organisation
WESTMINSTER LINk
Comment date
19 March 2013
I was startled by Michael's claim that the vast majority of people want to do a good job - That isn't my experience in the 74 years I have been around. Maybe most people want to do something well but that isn't always the job they're paid to do.

As to command and control, wasn't that Florence Nightingale's approach? Afterwards, Michael argued probably rightly that that was in a different era. I think a lot of patients might wish it was possible now.

Jules Acton

Position
Director of Engagement & Membership,
Organisation
National Voices
Comment date
19 March 2013
Inspiration and good common sense in one great presentation

john adams

Position
rertired business executive,
Organisation
Volunteer with two children associated health charities
Comment date
19 March 2013
I agree with every word of this lecture. The problem is that the NHS has command and control from the top executive, a former communist, versed in this approach. Only information that supports the view that all is perfect in the NHS is allowed to reach the politicians/media until the performance of an establishment causes public outcry. Stalin never had a bad 5 year agricultural plan, but 20 million people starved. If anyone blabbed they were shot. Now we pay for silence. As a young manager one of the issues one absorbed was the acronym GOYA. It was to remind you not to trust the paperwork stuffed under your nose. but to go and see what is actually happening and talk to the people. At the risk of lowering the tone it stands for "Get Off Your Arse".

Phyllis Dunn

Position
Clinical lead nurse,
Organisation
Uhns
Comment date
26 March 2013
Makes an important contribution to conversations regarding culture in the Nhs

Lisa Millichap

Position
nurse,
Organisation
abm
Comment date
12 April 2013
Very interesting and inspirational lecture.

Dr Omar Selim

Position
Care Advisor,
Organisation
St Mary's Care
Comment date
13 August 2013
That's what I call a Yorkshire man who tells a spade a spade. Factual comment worth considering by health and care chiefs.

Claire Maxwell

Position
Leadership Development Lead,
Organisation
Newcastle upon Tyne Hoapitals NHS Foundation Trust
Comment date
12 October 2013
Thank you for a truly inspirational talk. For me, the key words are humanity and values and as Michael suggests is this not why most people join the NHS - in that they want to make a difference and care for patients - and hopefully each other in a humane and value driven way. This video will be incorporated into all of our leadership programmes - to help to inspire and encourage our staff and students to become better leaders.

sarah betteridge

Position
student,
Organisation
London Metropolitan University
Comment date
07 March 2014
Professor West has really highlighted major issues that points to the heart of communication. Also people need incentives and motivation which is often received from patient satisfaction not the organisation. Not sure if courage comes into it, knowledge is powerful and should be equally shared.

The NHS is a learning organisation and it's people that makes it happen. It has a culture of top down approach and listening to the Professors talk somehow doesn't seems very general.

Anita

Position
student,
Organisation
Aylesbury GP Practice
Comment date
22 September 2015
When was the last time this brilliant lecturer has had his hands dirty on an acute ward on the long shift?

lena abdu

Position
health visitor,
Organisation
first community health and care
Comment date
31 October 2015
As a health visitor I found this talk immensely helpful. On Monday I am about to start a new role as a clinical team leader and my mind is now full of ideas as to how I can strive to shape the cultures of the teams I will serve. I intend to ask the teams the 3 questions outlined under team working and to keep refereshing myself with the 6 key areas highlighted...creating an inspiring vision, translating vision into objectives, people management, staff engagement and outcomes, team working and values based leadership. I am fortunate to work for social enterprise committed to these values but know we can never be complacent. If there is any opportunity to see the powerful slides that come with the presentation I would be very grateful and would ensure they are put to best use. This was highly motivating.

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