In the first of our series of lectures on leadership in the NHS, Michael West, Professor of Organisational Psychology at Lancaster University Management School, looked at how leaders can develop a culture of high-quality care and patient safety in their organisations.
You can download the full transcript from Michael West's presentation: Michael West: developing cultures of high quality care - Transcript
Follow the tweets from Michael West's lecture on Storify.
About the leadership lecture series
Taking place in the run up to our annual: NHS Leadership and Management Summit, these free to attend lectures are designed for clinical and managerial leaders in health care.
As to command and control, wasn't that Florence Nightingale's approach? Afterwards, Michael argued probably rightly that that was in a different era. I think a lot of patients might wish it was possible now.
The NHS is a learning organisation and it's people that makes it happen. It has a culture of top down approach and listening to the Professors talk somehow doesn't seems very general.