Mark Britnell: A global perspective on the transformation of health care

Organisational culture

Dr Mark Britnell, Chairman and Partner, Global Health Practice KPMG, asks whether we need to follow a model of transaction (doing things better) or transformation (doing better things) to improve the NHS.

Mark explained that most leaders in the developed health care world believe their own organisations are fine and it is the system that needs changing. This inevitably creates a barrier to improvements.

Download the transcript from Mark's presentation.

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More from The King's Fund's Annual Conference 2013

Related content

Professor Sir Bruce Keogh: Review of urgent and emergency care

Bill Wright: High-quality, safe and efficient care: The Kaiser Permanente Connect Experience

Ceinwen Giles: What patients really want

Brent James: Achieving transformational change: how to become a high-performing organisation

James Titcombe: Can we learn from our mistakes and make genuine improvements in the NHS?

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