Dr Marc Bush, Director of Policy and Intelligence at Healthwatch England, spoke at The King's Fund conference, Patient voice and power in the new NHS.
Exploring the role of Healthwatch England, Marc explained the importance of involving patients in their own care and the design of services in their own areas. He highlighted how statistics and people's anecdotal evidence don't always tally up, and called for 'soft' evidence - patient's experiences - to be given as much importance as the 'hard' evidence of stats and data.
More from the patient voice and power conference
- David Gilbert: Moving towards a model of patient leadership
- Dominic Makuvachuma-Walker: Giving the patient voice the power
- Mike Cooke: Hearing the patient voice and responding
- Harry Cayton: Developing patient leaders to drive change
- The 2012 Patient voice and power in the new NHS conference looked at the voices of patients and lay people in the NHS and explored the ways in which patients can add value to the health and social care system
- Tweets from the event