This spring, we surveyed a range of NHS professionals to understand their views on the factors affecting the quality of patient care and the role of leadership in delivering improvements. The results of this survey informed our leadership report, Patient-centred leadership: rediscovering our purpose.
An overview of the leadership survey results
Overall, respondents thought that appropriate resources (including adequate staffing levels), leadership, and a clear focus on patients have the biggest impact on providing high-quality care, while limited resources and organisational cultures were seen as the most significant barriers to improvement.
Generally, respondents were more positive about the quality of leadership and priority given to the quality of care in their service/team than within their wider organisation or the NHS as a whole. However, there were significant differences of opinion between professional groups.
See the full results
The survey was conducted via an electronic questionnaire with a series of closed questions and was targeted specifically at leaders and managers in provider organisations. The survey was promoted in partnership with the Faculty of Medical Leadership and Management, Managers in Partnership, the NHS Confederation, NHS Professionals, the Royal College of General Practitioners, the Royal College of Midwives, the Royal College of Nursing and the Royal College of Physicians.
Respondents were asked to indicate the type of organisation they worked for, their primary role, whether their work was primarily clinical or non-clinical, and whether they had responsibility for managing staff. Where respondents were asked to rank their responses, we reverse weighted these ranks in order to give a higher value to their preferred response while removing a possible skew from small numbers.
Read the final report:Patient-centred leadership: rediscovering our purpose