Jocelyn Cornwell: how can organisations support patients to lead quality improvement?

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Jocelyn Cornwell, Director, the Point of Care Foundation and Senior Fellow, The King's Fund spoke on the benefits of involving patients in leadership at our 2013 Leadership Summit.

She drew on her experience of the Point of Care Programme and examples from other organisations, including Kingston General Hospital in Canada, to prove why we should involve patients and carers in quality improvements.

Patients know how a service runs, and when staff can focus on what matters to patients this is motivating for them. So while switching the focus of care to patients and families might be an incredibly disruptive innovation for health care staff and managers, the results show the huge improvements that this change can make.

This was part of the 2013 Third Annual NHS Leadership and Management Summit, which built on the themes and findings of previous reports and showcased the very best of leadership and change management within the NHS and internationally at that time.

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