Jocelyn Cornwell: Can we design empathy into services?

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Jocelyn Cornwell, director of the Point of Care Foundation, asks whether empathy can be designed into health care services at our One year on from Francis event. She considered systems-based and design-based approaches, looking at a case study that demonstrates the importance of placing a focus on the aesthetics of care.

Comments

Carolyn Eddleston

Position
GP,
Organisation
Cottage Surgery Woodhouse eaves
Comment date
22 May 2014
Have you had a look at the organisation "hearts in healthcare" set up by an anaesthetist in NZ.?There may be a chance to collaborate.

Julie Brophy

Position
Manager Health Information Workforce,
Organisation
Department of Health (Victoria)
Comment date
21 December 2014
I am currently undertaking a project to support adoption of the value that 'We pay attention to the experience of patients and their families and loved ones' in our everyday work' so am very interested to ready Jocelyn's work

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