Hiro Tanaka: Putting patient experience at the centre of clinical practice

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Hiro Tanaka, Consultant Orthopaedic Surgeon, Aneurin Bevan Local Health Board, shares three personal stories which illustrate the important ingredients needed to transform patient care and experience.

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Comments

sign gibson

Position
cleaner,
Organisation
royal gwent hospital
Comment date
17 January 2014
I am sian the cleaner and at the moment I am so proud of myself that I can make patients lives better in there hospital experience xx

Michelle

Position
Staff nurse,
Organisation
Aneurin bevan
Comment date
17 January 2014
Well done sian, we're all proud of you as well. A true credit to c5west. Nothing is ever to much, and you have always made time to speak to patients. You could teach some people a thing or two about communication skills.

Lorna Boswell

Position
staff nurse,
Organisation
aneurin bevan
Comment date
18 January 2014
what a lovely person you are mr tanaka to acknowledge sian, I am very proud and priviliged to work alongside sian she is a credit to c5west. WELL DONE SIANY!!
Thankyou mr tanaka for such an inspiring speech, and I would certainly trust you to put me back together again!!!! The reason I went into nursing is to be able to make a difference to patient experiences and try and highlight the importance of not just caring for a patients medical needs but also thier emotional and individual needs. I truely hope your stories inspire all health proffesionals.

Layla Bowie

Position
HLTA,
Organisation
Newport City Council
Comment date
22 January 2014
Well done MR TANAKA great speech.I totally agree wity every word you said we must try and go above and beyond in our work and Sian my lovely friend always goes above and beyond for everyone around her . Although I am Sian's friend I too have been in the Royal Gwent hospital for very serious reasons and have always recieved great care from Sian and that has mostly been on her break and after work, in her own time.Well done Sian I am very proud and privileged to have you as my friend.

Jay

Position
support worker,
Organisation
nhs
Comment date
31 January 2014
As a friend of sian I would like to say that sian always goes that "extra mile". Domestics sometimes don't get the credit they deserve. Sian takes so much pride in her work and is so dedicated she is the "heart and sole" of the ward. The patients are made to feel at ease by sian and is always there to listen and help them. Sian keep up the good work you are a valued member of staff of such a hard working team on C5 west.

Rachel

Position
Domestic,
Organisation
NHS
Comment date
18 March 2014
Well done Sian. It was very nice for Mr Tanaka to mention what we all ready know.

A suburb person who always puts the patients first.

Fantastic speech what has inspired me.

Kathryn McKee

Position
Staff Nurse,
Organisation
Aneurin Bevan Health Board
Comment date
10 April 2014
Fantastic speech. Very inspiring. I am proud to say that I am a friend and colleague of Sian. Mr. Tanaka is completely correct, Sian is a constant inspiration on C5West. Always cheerful, chatty and a breath of fresh air. Everyday I notice Sian talking to patients, staff and relatives, laughing joking and putting every one at ease. Well done Sian on your acknowledgement from the ward.

Peter and Ali…

Position
retired,
Organisation
parents
Comment date
11 May 2014
As Bartholomew's parents we would like to say thank you very much for the care and attention you have given him and enabled him to live as
a fully and fruitful normal healthy life.

Kind regards and many more successful operations

Peter and Alison

Victoria Williams

Position
Guest service manager,
Organisation
Holiday inn express
Comment date
05 June 2014
I have been a friend to sian for years,she has always been a very kind caring person.well done sian on your recognition we'll deserved x

Char

Position
ward clerk,
Organisation
rgh c5w
Comment date
21 July 2015
the ward would not be the same without sian x

Dave Evans

Position
retired,
Comment date
28 September 2016
Sian
People like you are like gold dust. You are the backbone of any busy team. Well done . Keep doing what you do best.

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