Dan Wellings: Friends and Family Test

Dan Wellings, Head of Insight and Feedback, NHS England, speaking at the transforming patient and staff experience conference on 5 November 2014.

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The Friends and Family Test appear ro suffer from the fact that questionnaires are somewhat randomly available, and are people are not 'pressed' to use them. THus the result can be patchy, and may be unrepresentative. IS this fair comment?P

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Jill Maben: What is the impact of staff wellbeing on performance and patient experience?

Jill Maben, Professor of Research in Nursing and Director of the National Nursing Research Unit, King's College London, shares the results of studies into the relationship between staff wellbeing and patient experience.

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Dan Wellings: Friends and Family Test

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