Dan Wellings: Friends and Family Test

Dan Wellings, Head of Insight and Feedback, NHS England, speaking at the transforming patient and staff experience conference on 5 November 2014.

Comments

The Friends and Family Test appear ro suffer from the fact that questionnaires are somewhat randomly available, and are people are not 'pressed' to use them. THus the result can be patchy, and may be unrepresentative. IS this fair comment?P

Add your comment

You may also be interested in

Slideshow

Jill Maben: What is the impact of staff wellbeing on performance and patient experience?

Jill Maben, Professor of Research in Nursing and Director of the National Nursing Research Unit, King's College London, shares the results of studies into the relationship between staff wellbeing and patient experience.

Blog

Dan Wellings: Friends and Family Test

More from this event

Related content

Stories and numbers: there is room for both in understanding patients’ experience

Transforming patient and staff experience: The power of narrative, case histories and numbers

Comments

Add your comment

More from this event

Related content

Stories and numbers: there is room for both in understanding patients’ experience

Transforming patient and staff experience: The power of narrative, case histories and numbers

Comments

Add your comment

You may also be interested in

Jill Maben: What is the impact of staff wellbeing on performance and patient experience?

Using patient feedback to drive improvement

Do the public still trust doctors and nurses?

Public satisfaction with the NHS and its services in 2013