Dan Wellings, Head of Insight and Feedback, NHS England, speaking at the transforming patient and staff experience conference on 5 November 2014.
More from this event
- Trisha Greenhalgh: not stories or numbers but stories and numbers
- Sara Ryan: how to hear voices that are seldom heard
- Marion Janner: Star Wards - a lunatic making over the asylum
- Heather Tierney-Moore: creating a narrative for cultural change
- Catherine Foot in conversation with Robert Francis
- All speakers' slides
- The best tweets and links from the day
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