Dan Wellings: Friends and Family Test

Dan Wellings, Head of Insight and Feedback, NHS England, speaking at the transforming patient and staff experience conference on 5 November 2014.

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The Friends and Family Test appear ro suffer from the fact that questionnaires are somewhat randomly available, and are people are not 'pressed' to use them. THus the result can be patchy, and may be unrepresentative. IS this fair comment?P

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Dan Wellings: Friends and Family Test

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More from this event

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Stories and numbers: there is room for both in understanding patients’ experience

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