A customer-first approach to health care

This content relates to the following topics:

Part of Leading through Covid-19

Article information

  • Posted:Thursday 17 June 2021
Leading through Covid-19

We spoke to Dr Afsana Safa, a GP in Westminster, about remote patient monitoring and bringing a customer-first approach to health care during the pandemic.

She told us about working alongside people without a medical background and the 'yes first' approach they brought to the project.

She also spoke about rediscovering creativity and the innovation and self-learning that can come as a result.