Brent James: Achieving transformational change: how to become a high-performing organisation

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Dr Brent James, Chief Quality Officer, Intermountain Healthcare, spoke to The King's Fund Annual Conference delegates via video link. He explained how Intermountain uses three methods to build a high-performing transformational organisation: a strong, shared vision, which they maintain through training programmes; a method to effectively manage clinical care and data to support good clinical practice.

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