Originally qualified as a Chartered Engineer, Mark has been an NHS Manager for over 25 years with experience at National, Health Authority and Trust levels, including director of a major acute hospital.
Subsequently, Mark held the role of National Lead for Clinical Systems Improvement with the NHS Modernisation Agency, where he led the development of guidance and systems to help the NHS improve patient flow. He also led a Prime Minister's Delivery Unit review focused on the patient journey through the emergency care system and Mark was a member of the Department of Health project team responsible for delivering the maximum 4-hour Accident and Emergency wait. As part of this work he was also responsible for leading the development and delivery of the Making best use of beds programme for NHS Trusts which has made a significant contribution to the improvement of patient flow and the achievement of access targets. Later work focused on applying industrial and commercial process and flow methodologies (such as lean management and six sigma) to help the NHS achieve the 18-week maximum total patient journey time from referral to treatment for all elective care.
At the NHS Institute for Innovation and Improvement, based at the University of Warwick, Mark held the post of Priority Programme Director and was responsible for leading work focused on helping the NHS improve the quality, productivity and efficiency of care. His role included publishing the NHS Better Care, Better Value Indicators and leading the Institute's High Volume Care Programme.
In June 2009 Mark joined The King's Fund to lead its Health Care Improvement Directorate.