Heather is currently the Quality and Clinical Governance Lead in NHS Fife. In this role she leads patient safety and other aspects of quality and governance for a health board which provides secondary and primary care to a local population.
Her previous roles include working with the NHS Institute for Innovation and Improvement, planning and strategy lead for the Outer North East London Acute Commissioning Unit and Deputy Director of Service Development at Royal Brompton & Harefield NHS Trust.
At the NHS Institute for Innovation and Improvement, she worked on the business case for patient safety, set up the Advanced Improvement Skills for Quality and Safety programme and taught on Leading Improvement in Patient Safety programmes, particularly focusing on human factors in safety. She completed the Improvement Advisor course at the Institute for Healthcare Improvement, Boston, in 2008.
Heather also produced a Tackling Tough Choices Toolkit in a joint project between the NHS Institute and Warwick Business School. The toolkit offers a framework some tools with which to tackle the challenges of scarce resources in health care.
Heather's PhD in Psychology, from the University of Durham, focused on the development of planning skills in pre-school children with autistic spectrum disorders and other communication delays.