Quality of care

High-quality care can usually be defined in three parts: clinical effectiveness, safety and patient experience. We will be examining how NHS and social care organisations in England are improving quality and assessing their progress.

Overview

Related projects

Patient and Family-centred Care

Breaking new ground in improving the experience of hospital care for patients and their families, and the working lives of staff.

Patient experience

Patient experience means putting the patient and their experience at the heart of quality improvement. As well as our policy work on this vital measure of quality, we run a number of programmes that aim to improve patient experience in care environments.

See more related projects

The Francis Inquiry report

Anticipating the Francis Inquiry report

We analyse what the forthcoming recommendations might mean for the NHS, and what needs to change in the health system to protect patients.

Improving the quality of care for frail older people

Joanna Goodrich looks at the changes that can be made at all levels to significantly improve older people’s experience of care.

Reading Room & briefings

Want to know more?

For more resources on quality of care, including reading lists, database searches and useful web pages, visit our Reading Room.

Related briefings

See our briefings and responses on quality of care issues.

Featured publications

Developing supportive design for people with dementia The King’s Fund’s Enhancing the Healing Environment Programme 2009-2012

9 Jan 2013

Sarah Waller CBE

Abigail Masterson, Hedley Finn

Health policy under the coalition government A mid-term assessment

28 Nov 2012

Sarah Gregory, Anna Dixon, Chris Ham

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Blogs on quality of care

A matter of meaning

14 May 2013

Liz Saunders

Can we keep up with the demand for urgent and emergency care?

24 Apr 2013

Nigel Edwards

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Relevant events

8 May 2013

Integrated care summit 2013

Venue:

The King's Fund

6 Nov 2013

Transforming patient experience Sixth annual conference

Venue:

The King's Fund, London, UK

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Relevant audio/video

Chris Naylor: volunteering in health and care

Michael West: developing cultures of high-quality care

Michael West

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Useful articles

Are 'family and friends tests' useful: agree, disagree, neither, don’t know?

14 May 2013

Volunteers are a big local asset

14 Mar 2013

Richard Humphries

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Relevant press releases

Public satisfaction with the NHS stabilises after record fall

3 Apr 2013

The King's Fund's statement on the government's response to the Francis Inquiry report

26 Mar 2013

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Our work on this topic

Multimedia: Video

Panel session: what does real partnership with patients mean in practice?

22 Nov 2012

Juliet Bouverie, Annie Laverty, Havi Carel, Robert Johnstone

Multimedia: Video

Richard Gleave: putting patient experience at the heart of the agenda

22 Nov 2012

Richard Gleave

Multimedia: Audio

Leslee Thompson and Anndale McTavish: achieving organisational change in partnership with patients

22 Nov 2012

Leslee Thompson, Anndale McTavish

Event

Transforming patient experience annual conference 2012

21 Nov 2012

Event

Time to Think Differently launch

20 Nov 2012

Multimedia: Video

Liz Kendall: Time to Think Differently

20 Nov 2012

Liz Kendall

Multimedia: Video

Paul Burstow: Time to Think Differently

20 Nov 2012

Paul Burstow

Blog

Developing integrated care at scale and pace: time to make it happen

20 Nov 2012

Chris Ham

Blog

It’s time to think differently

15 Nov 2012

Anna Dixon

Press release

The King's Fund responds to the NHS Commissioning Board Mandate

13 Nov 2012

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