Quality of care

High-quality care can usually be defined in three parts: clinical effectiveness, safety and patient experience. We will be examining how NHS and social care organisations in England are improving quality and assessing their progress.

Overview

Related projects

The Point of Care programme aims to help health care staff in hospitals deliver the quality of care they would want for themselves and their own families.

Quarterly monitoring report

Our quarterly monitoring report examines the views of finance directors on the productivity challenges they face, as well as some key NHS performance data.

See more related projects

The Francis Inquiry report

Anticipating the Francis Inquiry report

We analyse what the forthcoming recommendations might mean for the NHS, and what needs to change in the health system to protect patients.

Improving the quality of care for frail older people

Joanna Goodrich looks at the changes that can be made at all levels to significantly improve older people’s experience of care.

Reading Room & briefings

Want to know more?

For more resources on quality of care, including reading lists, database searches and useful web pages, visit our Reading Room.

Related briefings

See our briefings and responses on quality of care issues.

Featured publications

Developing supportive design for people with dementia The King’s Fund’s Enhancing the Healing Environment Programme 2009-2012

9 Jan 2013

Sarah Waller CBE

Abigail Masterson, Hedley Finn

Health policy under the coalition government A mid-term assessment

28 Nov 2012

Sarah Gregory, Anna Dixon, Chris Ham

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Blogs on quality of care

Do personal health budgets improve quality of life for patients?

12 Dec 2012

Angela Coulter

How must we change care systems to meet the needs of the future patient?

7 Dec 2012

Jocelyn Cornwell

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Relevant events

28 Nov 2012

The King's Fund Annual Conference 2012

8 Nov 2012

Transforming patient experience annual conference 2012

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Relevant audio/video

Elizabeth Fradd: why communication and information matter

Elizabeth Fradd

Linda Patterson: wrong bed, wrong ward

Linda Patterson

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Useful articles

The NHS in England in 2013

2 Jan 2013

Hospital Pathways programme: lessons learned

19 Dec 2012

Karen Wright

See more on this topic

Relevant press releases

The King's Fund's statement on Mid Staffordshire hospital

6 Jan 2013

General practice in London must improve to meet challenges of the future

5 Dec 2012

See more related press releases

Our work on this topic

Multimedia: Video

Judith H. Hibbard and Jocelyn Cornwell: Patient activation

6 Dec 2010

Jocelyn Cornwell , Judith H. Hibbard

Multimedia: Slideshow

Nancy Fontaine and Tim Keogh: patient experience revolution at Whipps Cross

6 Dec 2010

Nancy Fontaine, Tim Keogh

Event

Transforming patient and staff experience, what works?

6 Dec 2010

Multimedia: Slideshow

Sir Stephen Moss: Lessons learnt from Mid Staffordshire

6 Dec 2010

Stephen Moss

Multimedia: Slideshow

Annie Laverty on improving processes of care and staff-patient interactions in Northumbria

6 Dec 2010

Annie Laverty

Blog

The waiting game: what's happening to hospital waiting times?

3 Dec 2010

John Appleby

Multimedia: Video

Robert Petzel at The King's Fund Annual Conference 2010

25 Nov 2010

Robert Petzel

Multimedia: Slideshow

Ros Levenson on patient involvement

24 Nov 2010

Ros Levenson

Event

The King's Fund Annual Conference 2010

24 Nov 2010

Multimedia: Slideshow

Joanne Watson: a UK perspective on patient experience

24 Nov 2010

Joanne Watson

Pages