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Quality of care

High-quality care can usually be defined in three parts: clinical effectiveness, safety and patient experience. We will be examining how NHS and social care organisations in England are improving quality and assessing their progress.

Overview

Related projects

Patient and Family-centred Care

Breaking new ground in improving the experience of hospital care for patients and their families, and the working lives of staff.

Patient experience

Patient experience means putting the patient and their experience at the heart of quality improvement. As well as our policy work on this vital measure of quality, we run a number of programmes that aim to improve patient experience in care environments.
See more related projects

The Francis Inquiry report

Anticipating the Francis Inquiry report

We analyse what the forthcoming recommendations might mean for the NHS, and what needs to change in the health system to protect patients.

Improving the quality of care for frail older people

Joanna Goodrich looks at the changes that can be made at all levels to significantly improve older people’s experience of care.

Reading Room & briefings

Want to know more?

For more resources on quality of care, including reading lists, database searches and useful web pages, visit our Reading Room.

Related briefings

See our briefings and responses on quality of care issues.

Featured publications

Developing supportive design for people with dementia The King’s Fund’s Enhancing the Healing Environment Programme 2009-2012

9 Jan 2013
Sarah Waller CBE
Abigail Masterson, Hedley Finn

Health policy under the coalition government A mid-term assessment

28 Nov 2012
Sarah Gregory, Anna Dixon, Chris Ham
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Blogs on quality of care

A matter of meaning

14 May 2013
Liz Saunders

Can we keep up with the demand for urgent and emergency care?

24 Apr 2013
Nigel Edwards
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Relevant events

Integrated care summit 2013

Venue:
The King's Fund

Transforming patient experience Sixth annual conference

Venue:
The King's Fund, London, UK
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Relevant audio/video

Slideshow

Chris Naylor: volunteering in health and care

Chris Naylor
Video

Michael West: developing cultures of high-quality care

Michael West
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Useful articles

Are 'family and friends tests' useful: agree, disagree, neither, don’t know?

14 May 2013
John Appleby

Volunteers are a big local asset

14 Mar 2013
Richard Humphries
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Relevant press releases

Public satisfaction with the NHS stabilises after record fall

3 Apr 2013

The King's Fund's statement on the government's response to the Francis Inquiry report

26 Mar 2013
See more related press releases

Our work on this topic

Multimedia: Video
Jeremy Hughes: innovations in dementia care
23 Nov 2011
Jeremy Hughes
Event
The King's Fund Annual Conference 2011
23 Nov 2011
Multimedia: Video
Dr Ravindran: lessons from India
23 Nov 2011
Dr Ravindran
Multimedia: Video
Measuring quality debate: Annual Conference 2011
23 Nov 2011
Al Mulley, Nigel Edwards, Penny Dash , Liam Donaldson
Multimedia: Video
Jeremy Myerson: inclusive approaches to designing health care
23 Nov 2011
Jeremy Myerson
Multimedia: Video
Glenn Robert: experience-based co-design approach to delivering excellent patient care
23 Nov 2011
Glenn Robert
Article
The contribution of Schwartz Center Rounds® to hospital culture 2011
17 Nov 2011
Jocelyn Cornwell, Joanna Goodrich
Page
Patient and Family-centred Care programme
17 Nov 2011
Publication
Case management
17 Nov 2011
Nick Goodwin, Shilpa Ross , Natasha Curry
Blog
Commonwealth Fund survey: if the NHS is doing well, why is it changing?
15 Nov 2011
Chris Ham

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