Patient experience

Patient experience means putting the patient and their experience at the heart of quality improvement. As well as our policy work on this vital measure of quality, we run a number of programmes that aim to improve patient experience in care environments.

Overview

Projects on patient experience

The Point of Care programme aims to help health care staff in hospitals deliver the quality of care they would want for themselves and their own families.

Enhancing the Healing Environment

The Enhancing the Healing Environment (EHE) programme encourages and enables nurse-led teams to work in partnership with patients to improve the environment in which they deliver care.

See more related projects

The Francis Inquiry report

Anticipating the Francis Inquiry report

We analyse what the forthcoming recommendations might mean for the NHS, and what needs to change in the health system to protect patients.

Improving the quality of care for frail older people

Joanna Goodrich looks at the changes that can be made at all levels to significantly improve older people’s experience of care.

Reading Room

Want to know more about patient experience?

For more resources on patient experience, including reading lists, database searches and useful web pages, visit our Reading Room.

Related articles

Read our articles on patient experience.

Relevant publications

Developing supportive design for people with dementia The King’s Fund’s Enhancing the Healing Environment Programme 2009-2012

9 Jan 2013

Sarah Waller CBE

Abigail Masterson, Hedley Finn

Health policy under the coalition government A mid-term assessment

28 Nov 2012

Sarah Gregory, Anna Dixon, Chris Ham

See more related publications

Relevant events

6 Dec 2012

Person-centred integrated care Making it a reality for patients and families

28 Nov 2012

The King's Fund Annual Conference 2012

See more related events

Blogs on patient experience

Do personal health budgets improve quality of life for patients?

12 Dec 2012

Angela Coulter

How must we change care systems to meet the needs of the future patient?

7 Dec 2012

Jocelyn Cornwell

See more related blogs

Our comments on patient experience

The King's Fund's statement on Mid Staffordshire hospital

6 Jan 2013

NHS performance holding up, but treacherous waters are ahead

28 Nov 2012

See more related press releases

Relevant audio/video

Don Redding: using a person-centred narrative to drive co-ordinated care

Don Redding

Elizabeth Fradd: why communication and information matter

Elizabeth Fradd

See more related audio/video

Useful links

Staff stories

These stories present some of the issues staff face in trying to ensure a positive patient experience.

Enhancing the Healing Environment projects

See which organisations we have worked with to help develop their environments of care.

Dementia care

We have launched a new programme to improve the care environment for people with dementia.

Our work on this topic

Page

1. Is experience-based co-design for you?

30 May 2012

Blog

Are we wasting money on care that patients don’t want?

29 May 2012

Anna Dixon

Publication

Patients’ preferences matter

29 May 2012

Al Mulley , Chris Trimble, Glyn Elwyn

Multimedia: Slideshow

Maureen Bisognano: leading for better health care - full presentation

23 May 2012

Maureen Bisognano

Blog

The Information Strategy: a transformation in health and social care information on the way?

21 May 2012

Veena Raleigh

Article

The contribution of Schwartz Center Rounds® to hospital culture 2012

3 May 2012

Jocelyn Cornwell, Joanna Goodrich

Article

From vision to action: making patient-centred care a reality

1 May 2012

Blog

Lessons from the integrated care pilots

19 Apr 2012

Nick Goodwin

Multimedia: Audio

Schwartz Center Rounds® staff stories

17 Apr 2012

Shirena Counter, Steve Morris, Keith Hunt, Samantha Swinglehurst

Blog

Managing ACSCs: how can avoidable hospital admissions be reduced?

3 Apr 2012

Nigel Edwards

Pages