Patient experience

Patient experience means putting the patient and their experience at the heart of quality improvement. As well as our policy work on this vital measure of quality, we run a number of programmes that aim to improve patient experience in care environments.

Overview

Projects on patient experience

Experience-based co-design toolkit

This toolkit outlines a powerful and effective way of improving patients' experience of services.

Patient and Family-centred Care

Breaking new ground in improving the experience of hospital care for patients and their families, and the working lives of staff.

See more related projects

The Francis Inquiry report

Our response to the recommendations

We analyse what the Francis Inquiry report might mean for the NHS, and what needs to change in the health system to protect patients.

Creating the right culture of care

What is the 'right' culture of care? And how can organisations assess their culture of care and take steps to improve it?

Reading Room

Want to know more about patient experience?

For more resources on patient experience, including reading lists, database searches and useful web pages, visit our Reading Room.

Related articles

Read our articles on patient experience.

Blogs on patient experience

Taking control – our role in shaping the future of care

18 Apr 2013

Anna Dixon

A new beginning for the care of older people in hospital?

11 Apr 2013

David Oliver

See more related blogs

Relevant events

8 May 2013

Integrated care summit 2013

Venue:

The King's Fund

27 Feb 2013

The Francis Inquiry Assuring patient safety and quality across the system of care

Venue:

The King's Fund

See more related events

Relevant audio/video

Robert Francis: lessons from Stafford

Robert Francis

Rhona Flin: building a safety culture in the NHS

Rhona Flin

See more related audio/video

Relevant publications

Developing supportive design for people with dementia The King’s Fund’s Enhancing the Healing Environment Programme 2009-2012

9 Jan 2013

Sarah Waller CBE

Abigail Masterson, Hedley Finn

Health policy under the coalition government A mid-term assessment

28 Nov 2012

Sarah Gregory, Anna Dixon, Chris Ham

See more related publications

Our comments on patient experience

The King's Fund's statement on the government's response to the Francis Inquiry report

26 Mar 2013

Our response to the final report of the Mid Staffordshire NHS Foundation Trust Public Inquiry

6 Feb 2013

See more related press releases

Useful links

Experiences of care

We have spoken to a number of staff and carers about their experiences of care in the NHS.

Enhancing the Healing Environment projects

See which organisations we have worked with to help develop their environments of care.

Dementia care

We have launched a new programme to improve the care environment for people with dementia.

Our work on this topic

Project

Choice at the end of life

24 Mar 2009

Article

Service with a smile

10 Dec 2008

Jocelyn Cornwell

Multimedia: Audio

The Point of Care: Elaine Hide on Experience Based Design

3 Dec 2008

Elaine Hide

Press release

Major programme to transform patients' experience of care launched with new research and announcement of pilot sites

3 Dec 2008

Publication

Seeing the Person in the Patient

3 Dec 2008

Joanna Goodrich, Jocelyn Cornwell

Multimedia: Audio

The Point of Care: Colin Ludlow on the patient's perspective

3 Dec 2008

Colin Ludlow

Multimedia: Audio

Geoff Mulgan: Annual Conference 2008 - Reshaping the NHS

25 Nov 2008

Geoff Mulgan

Publication

Technology in the NHS

23 Oct 2008

Alasdair Liddell, Stephen Adshead, Ellen Burgess

Publication

Engaging patients in their health: How the NHS needs to change

23 Oct 2008

Anna Dixon

Article

Consultation response: NHS Litigation Authority's consultation on pilot maternity clinical risk management standards

7 Oct 2008

Pages