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Patient experience

Patient experience means putting the patient and their experience at the heart of quality improvement. As well as our policy work on this vital measure of quality, we run a number of programmes that aim to improve patient experience in care environments.

Overview

Projects on patient experience

Experience-based co-design toolkit

This toolkit outlines a powerful and effective way of improving patients' experience of services.

Patient and Family-centred Care

Breaking new ground in improving the experience of hospital care for patients and their families, and the working lives of staff.
See more related projects

The Francis Inquiry report

Our response to the recommendations

We analyse what the Francis Inquiry report might mean for the NHS, and what needs to change in the health system to protect patients.

Creating the right culture of care

What is the 'right' culture of care? And how can organisations assess their culture of care and take steps to improve it?

Reading Room

Want to know more about patient experience?

For more resources on patient experience, including reading lists, database searches and useful web pages, visit our Reading Room.

Related articles

Read our articles on patient experience.

Blogs on patient experience

Taking control – our role in shaping the future of care

18 Apr 2013
Anna Dixon

A new beginning for the care of older people in hospital?

11 Apr 2013
David Oliver
See more related blogs

Relevant events

Integrated care summit 2013

Venue:
The King's Fund

The Francis Inquiry Assuring patient safety and quality across the system of care

Venue:
The King's Fund
See more related events

Relevant audio/video

Video

Robert Francis: lessons from Stafford

Robert Francis
Slideshow

Rhona Flin: building a safety culture in the NHS

Rhona Flin
See more related audio/video

Relevant publications

Developing supportive design for people with dementia The King’s Fund’s Enhancing the Healing Environment Programme 2009-2012

9 Jan 2013
Sarah Waller CBE
Abigail Masterson, Hedley Finn

Health policy under the coalition government A mid-term assessment

28 Nov 2012
Sarah Gregory, Anna Dixon, Chris Ham
See more related publications

Our comments on patient experience

The King's Fund's statement on the government's response to the Francis Inquiry report

26 Mar 2013

Our response to the final report of the Mid Staffordshire NHS Foundation Trust Public Inquiry

6 Feb 2013
See more related press releases

Useful links

Experiences of care

We have spoken to a number of staff and carers about their experiences of care in the NHS.

Enhancing the Healing Environment projects

See which organisations we have worked with to help develop their environments of care.

Dementia care

We have launched a new programme to improve the care environment for people with dementia.

Our work on this topic

Event
Patient power or professional capture?
7 Dec 2010
Multimedia: Video
Judith H. Hibbard and Jocelyn Cornwell: Patient activation
6 Dec 2010
Jocelyn Cornwell , Judith H. Hibbard
Multimedia: Slideshow
Nancy Fontaine and Tim Keogh: patient experience revolution at Whipps Cross
6 Dec 2010
Nancy Fontaine, Tim Keogh
Event
Transforming patient and staff experience, what works?
6 Dec 2010
Multimedia: Slideshow
Sir Stephen Moss: Lessons learnt from Mid Staffordshire
6 Dec 2010
Stephen Moss
Multimedia: Slideshow
Annie Laverty on improving processes of care and staff-patient interactions in Northumbria
6 Dec 2010
Annie Laverty
Multimedia: Slideshow
Ros Levenson on patient involvement
24 Nov 2010
Ros Levenson
Multimedia: Slideshow
Joanne Watson: a UK perspective on patient experience
24 Nov 2010
Joanne Watson
Multimedia: Slideshow
Judith H. Hibbard: increasing patient activation to improve outcomes and reduce costs
24 Nov 2010
Judith H. Hibbard
Publication
Choosing a high-quality hospital
18 Nov 2010
Anna Dixon , Tammy Boyce, Barbara Fasolo, Elena Reutskaja

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