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Patient experience

Patient experience means putting the patient and their experience at the heart of quality improvement. As well as our policy work on this vital measure of quality, we run a number of programmes that aim to improve patient experience in care environments.

Overview

Projects on patient experience

Experience-based co-design toolkit

This toolkit outlines a powerful and effective way of improving patients' experience of services.

Patient and Family-centred Care

Breaking new ground in improving the experience of hospital care for patients and their families, and the working lives of staff.
See more related projects

The Francis Inquiry report

Our response to the recommendations

We analyse what the Francis Inquiry report might mean for the NHS, and what needs to change in the health system to protect patients.

Creating the right culture of care

What is the 'right' culture of care? And how can organisations assess their culture of care and take steps to improve it?

Reading Room

Want to know more about patient experience?

For more resources on patient experience, including reading lists, database searches and useful web pages, visit our Reading Room.

Related articles

Read our articles on patient experience.

Blogs on patient experience

Taking control – our role in shaping the future of care

18 Apr 2013
Anna Dixon

A new beginning for the care of older people in hospital?

11 Apr 2013
David Oliver
See more related blogs

Relevant events

Integrated care summit 2013

Venue:
The King's Fund

The Francis Inquiry Assuring patient safety and quality across the system of care

Venue:
The King's Fund
See more related events

Relevant audio/video

Video

Robert Francis: lessons from Stafford

Robert Francis
Slideshow

Rhona Flin: building a safety culture in the NHS

Rhona Flin
See more related audio/video

Relevant publications

Developing supportive design for people with dementia The King’s Fund’s Enhancing the Healing Environment Programme 2009-2012

9 Jan 2013
Sarah Waller CBE
Abigail Masterson, Hedley Finn

Health policy under the coalition government A mid-term assessment

28 Nov 2012
Sarah Gregory, Anna Dixon, Chris Ham
See more related publications

Our comments on patient experience

The King's Fund's statement on the government's response to the Francis Inquiry report

26 Mar 2013

Our response to the final report of the Mid Staffordshire NHS Foundation Trust Public Inquiry

6 Feb 2013
See more related press releases

Useful links

Experiences of care

We have spoken to a number of staff and carers about their experiences of care in the NHS.

Enhancing the Healing Environment projects

See which organisations we have worked with to help develop their environments of care.

Dementia care

We have launched a new programme to improve the care environment for people with dementia.

Our work on this topic

Multimedia: Video
Views on transforming patient experience
9 Nov 2011
Event
Transforming patient experience annual conference
9 Nov 2011
Multimedia: Slideshow
The Musgrove story: our journey towards excellent patient experience
9 Nov 2011
Martine Price, Robert Whiting
Multimedia: Slideshow
Tim Kendall: NICE patients' experience standards
9 Nov 2011
Tim Kendall
Multimedia: Video
Jonathon Hope: why we must focus on patients when times are hard
9 Nov 2011
Jonathon Hope
Blog
We need to talk about frail older patients
20 Oct 2011
Jocelyn Cornwell
Multimedia: Slideshow
Ailsa Claire: meeting the information needs of clinical commissioning groups
12 Oct 2011
AIlsa Claire
Multimedia: Audio
Sally Brearley: removing barriers to making informed choices
12 Oct 2011
Sally Brearley
Article
Consultation response: Improving dignity in care
3 Oct 2011
Joanna Goodrich
Multimedia: Audio
Imelda Redmond: a better future for carers?
20 Sep 2011
Imelda Redmond

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