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Bringing you the latest independent views on health and social care from The King's Fund, all of our reports and findings from our projects are available to buy or download.

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Are 'family and friends tests' useful: agree, disagree, neither, don’t know?

14 May 2013
John Appleby
Family and friends tests are an established method of obtaining feedback on performance for many private sector businesses. But how well is this sort of customer feedback suited to public services like the NHS?

This could be the greatest shake-up in the 65-year history of the NHS

1 Apr 2013
Nick Timmins
Nick Timmins argues that the greatest impact of the NHS reforms may come from the decision to publish data on safety.

What are Schwartz Center Rounds?

12 Mar 2013
Joanna Goodrich
Joanna Goodrich explains how Schwartz Center Rounds can help staff to feel valued and improve relationships with their patients and colleagues.

How do we put the compassion back into health care?

7 Mar 2013
Jocelyn Cornwell
In the wake of the Francis report, the British Medical Journal gathered experts to discuss compassion in the health service.

Implementing Francis: lessons from Patient and Family-centred Care

22 Feb 2013
Bev Fitzsimons
As the NHS considers the findings of the public inquiry into events at Mid Staffordshire, few would disagree with Francis’ view that there is an urgent need to ensure that the NHS culture is one of patient-centred care.

What really matters in cancer?

21 Feb 2013
Jocelyn Cornwell, Arnie Purushotham, Catherine Burton, Derek Stewart, Richard Sullivan
Jocelyn Cornwell and others look at how people can be put back into the heart of cancer policy.

Edicts from Whitehall are not enough

7 Feb 2013
Chris Ham
The Francis Inquiry report highlights shocking failures in patient care at Stafford Hospital. The central question now is whether Robert Francis’s diagnosis of the causes of these failures and his recommendations will prevent anything like this happening again.

How to make sure the Mid Staffs horror never happens again

31 Jan 2013
Chris Ham
The Francis Inquiry report presents Jeremy Hunt with the biggest challenge he has faced in the six months he has been in office.

The NHS in England in 2013

2 Jan 2013
Chris Ham
Funding and service pressures are likely to have an impact on the quality of care in 2013, says Chris Ham.

Hospital Pathways programme: lessons learned

19 Dec 2012
Bev Fitzsimons, Karen Wright
We describe the Hospital Pathways programme, the method used to evaluate it, what we learned about the approach, and how the lessons have influenced the Patient and Family-centred Care programme.

The Patient and Family-centred Care programme

19 Dec 2012
Joanne Watson
We speak to Dr Joanne Watson about the Patient and Family-centred Care programme, run in association with the Health Foundation.

Careful consultation with nurses is vital when introducing rounds

31 Oct 2012
Bev Fitzsimons
Intentional rounding can reduce the demands made on nurses, says Beverley Fitzsimons.

Designing the future: approaches to measuring patient experience

26 Oct 2012
Jocelyn Cornwell, Glenn Robert
A poster by Glenn Robert and Jocelyn Cornwell has won the best research poster prize at the ‘International Society for Quality in Health Care’ (ISQua) 29th International Conference in Geneva.

Why is there variation in the NHS?

9 Aug 2012
Candace Imison
Candace Imison discusses why there is variation in the NHS at all – after being asked why the NHS can't be more like Pizza Express.

Moved to the point of tears

3 Aug 2012
Jocelyn Cornwell
Patients can become upset and treatment jeopardised when continuity of care is constantly broken in hospitals, as Jocelyn Cornwell explains.

Preparing for the Francis report: how to assure quality in the NHS

26 Jul 2012
Anna Dixon, Catherine Foot, Tony Harrison
With the Francis Inquiry report due in the autumn, we set out our views on how the system of quality assurance needs to evolve and how it should operate.

Using patient experience to redesign health care services

5 Jul 2012
Jocelyn Cornwell, Helen Baxter
These slides look at the definition of patient-centred care and the principles and practice of experience-based co-design (ebcd) in England.

The contribution of Schwartz Center Rounds® to hospital culture 2012

3 May 2012
Jocelyn Cornwell, Joanna Goodrich
Joanna Goodrich and Jocelyn Cornwell consider the benefits and contribution of Schwartz Center Rounds® on hospital culture on the UK.

From vision to action: making patient-centred care a reality

1 May 2012
The second Richmond Group report is intended to offer a clear strategic direction to achieve transformational change in the health and social care system.

Organising the health system to ensure care for the elderly

27 Mar 2012
Jocelyn Cornwell
Jocelyn Cornwell and health professionals who attended the Sir Roger Bannister Health Summit put forward five key recommendations for change to care for the elderly.

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