Harvard Business School guru Clayton Christensen and his co-authors once famously described hospitals as 'some of the most managerially intractable institutions in the annals of capitalism.' Recent reports on NHS hospitals in England failing to provide acceptable standards of care underline the simple truth behind this assertion. With other hospitals also likely to experience problems in delivering care of the right quality as the government’s new inspection regime for hospitals is implemented and financial pressures increase, how can poorly performing hospitals be helped to improve?
Publication: British Medical Journal
Reference: BMJ 2013;347:f5830