‘Quality’ is a word we encounter repeatedly in relation to health care and it has become a powerful health policy driver. In the USA, the Institute of Medicine characterises high quality care as that which is safe, effective, patient-centred, timely, efficient, equitable. In England, the NHS is ‘organising itself around a single definition of quality: care that is effective, safe and provides as positive an experience as possible’ enshrined in the NHS Outcomes Framework, as a set of measurable indicators. General practitioners continue to derive about 30 per cent of their income through scoring points in the Quality and Outcomes Framework.
Publication: Journal of Health Services Research and Policy
Reference: J Health Serv Res Policy April 2014 vol. 19 no. 2 65-66