Exploring the wide range of terminology used to describe care that is patient-centred
The language that hospital staff use to describe patient care can differ from that found in research and policy documents, so terms must be chosen carefully.
The aim of The King’s Fund’s The Point of Care programme is to improve patients’ experience of care in hospital, and to help staff deliver the sort of care they would like for themselves and their own families. The focus of The Point of Care is on care in acute hospitals. Our concern is with all health professionals, including support staff, who are involved with patients and families.
