Listen and learn: Patient experiences hold the key to better care

Bev Fitzsimons, Lisa Byrne
Publication:  Health Service Journal
Reference:  10 September 2014

The King’s Fund and the Health Foundation have launched a toolkit of resources based on the patient and family centred care methodology, which includes a step by step guide to implementing this simple, clinically led approach to service improvement.

It is widely accepted that patient centred health care delivers a better patient experience and high quality care.

There is also increasing recognition that the best chance of successful innovation and improvement in the NHS comes from investment in staff and support for them to develop vital improvement skills.

As done with the experience based co-design toolkit, the patient and family centred care methodology is a practical way to get to the heart of what really matters to patients and help staff to understand what the experience of care is like for patients.

Read the full article on the patient and family-centred care toolkit