Exploring how to measure patients' experience of care in hospital to improve services
- Authors:
- Jocelyn Cornwell, Joanna Goodrich
- Publication:
- Nursing Times
- Reference:
- Nursing Times; 105: 29.
With the new requirement that patients’ experience of care be measured as part of the drive to improve quality across the NHS, acute trusts face the challenge of choosing from a potentially dizzying array of options for carrying this out.
The Point of Care programme here explores its thinking on the topic. Although many questions remain, they conclude that the most effective approach is likely to be one that incorporates both quantitative and qualitative information to give a more complete picture of the care pathway in individual trusts.
